Official Statement on ooma Support?

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Posts: 31
Joined: Fri Dec 19, 2008 3:35 pm

Re: Official Statement on ooma Support?

Post by pantut » Fri Jan 09, 2009 12:59 am

Erica took my call the other day regarding porting, and was a dream to deal with, pleasant, polite and very perky for a job that must be a bear. She was informative, provided me options, and followed up with a e-mail, form, and a follow up e-mail, thanking me for my answers to her e-mail.... She is a dream, and ooma should be pleased to have her as a member of their team. Erica represents the company well, and should be commended on her performance.

Posts: 6
Joined: Tue Dec 30, 2008 7:55 pm

Re: Official Statement on ooma Support?

Post by Zheeeem » Fri Jan 09, 2009 10:04 am

brwilliams wrote:An update to my Jan 5 post. I tried calling customer service one more time and got Erica on the line. She was polite, professional and followed through on what she said she would do within 5 minutes. It is easy to just post frustrations, so I just want to give Erica a thumbs-up 'atagirl.
And I want to give the same thumbs up to Veronica. When I was having trouble getting through I posted a whinge here, Bobby responded quickly, and Veronica called within a couple hours and we sorted out my list of "issues" quickly.

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