ooma Support - Please answer your phone!!

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brobb
Posts: 14
Joined: Tue Dec 30, 2008 8:31 am

ooma Support - Please answer your phone!!

Post by brobb » Tue Dec 30, 2008 8:46 am

I've purchased ooma and have easily installed it... but I want to port my existing landline number to ooma. I'd sign up for your premier service, but I'm reluctant until I can begin the number porting process. According to your instructions, the only way to do this is to contact a member of your customer support team. I've called your support line on over ten separate occasions and waited at least 20 minutes in queue each time without getting through.

I've emailed support twice without a reply. Are you guys still in business? This does little to engender my confidence in your company.

Can someone PLEASE tell me how to begin porting my number.

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Bobby B
Ooma Moderator
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Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
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Re: ooma Support - Please answer your phone!!

Post by Bobby B » Tue Dec 30, 2008 1:55 pm

Hi brobb,

I'll ask the support team to follow up with you.

Thanks,
Bobby
Bobby B

Zheeeem
Posts: 6
Joined: Tue Dec 30, 2008 7:55 pm

Re: ooma Support - Please answer your phone!!

Post by Zheeeem » Wed Dec 31, 2008 7:07 am

Bobby - could you also have someone follow-up with me, too? I'm in exactly the same situation as brobb, and am not thinking happy thoughts at the moment. Jim

leek
Posts: 1
Joined: Wed Dec 31, 2008 7:15 am

Re: ooma Support - Please answer your phone!!

Post by leek » Wed Dec 31, 2008 7:24 am

I am in same situation. ooma support team does not answer the phone call. that is really frustrating since only way to request porting the number was through calling :-(

Zheeeem
Posts: 6
Joined: Tue Dec 30, 2008 7:55 pm

Re: ooma Support - Please answer your phone!! UPDATE

Post by Zheeeem » Wed Dec 31, 2008 8:48 am

Zheeeem wrote:Bobby - could you also have someone follow-up with me, too? I'm in exactly the same situation as brobb, and am not thinking happy thoughts at the moment. Jim
So, now I am placed on hold after plowing through the phone tree, and after 5 minutes I'm disconnected. This has happened a few times and, technically speaking, it sucks. My unhappiness quotient is skyrocketing.

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Bobby B
Ooma Moderator
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Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
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Re: ooma Support - Please answer your phone!!

Post by Bobby B » Wed Dec 31, 2008 10:16 am

Hi Leek and Zheem, I've forwarded your requests over to support, so you should get a followup soon.

I'm not too sure what's the cause of that 5 min disconnect problem. I think a new support IVR went up last night -- I'll ask our support team manager to investigate it further.

-Bobby
Bobby B

wowser
Posts: 7
Joined: Sun Dec 21, 2008 11:49 am

Re: ooma Support - Please answer your phone!!

Post by wowser » Wed Dec 31, 2008 10:25 am

Please add me to the list. I have been calling over and over to be disconnected after 5 minutes. If I can't get this ported it's going back to the store.

Rod
Posts: 14
Joined: Fri Jan 02, 2009 4:00 pm

Re: ooma Support - Please answer your phone!!

Post by Rod » Fri Jan 02, 2009 4:32 pm

Test post for Dante in Tech support.

Zheeeem
Posts: 6
Joined: Tue Dec 30, 2008 7:55 pm

Re: ooma Support - Please answer your phone!! UPDATE #2

Post by Zheeeem » Sat Jan 03, 2009 5:06 am

ooma customer service called the same day and solved all problems. Thanks, Bobby!

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kagy
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Joined: Tue Dec 30, 2008 8:31 am
Location: Gig Harbor, WA

Re: ooma Support - Please answer your phone!!

Post by kagy » Sun Jan 04, 2009 3:35 pm

Ditto on the customer support problems. Please, Bobby, have customer support call me! Been trying for a week and want to port my number to Ooma. Can't until I speak to someone there, but CAN NOT GET THROUGH.

A little success on this issue. Called Ooma support today and got through after a 5 minute hold. Was able to start the porting process. According to the support agent, I'm supposed to get an email with some instructions for mailing a signed copy of my local provider's phone bill back to Ooma, but as of yet that email hasn't come through. Perhaps that takes a while. Persistence is the name of the game trying to get support.
Last edited by kagy on Mon Jan 05, 2009 12:19 pm, edited 1 time in total.
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