Unique Voicemails

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brett torfin
Posts: 1
Joined: Thu Oct 15, 2009 7:23 am

Unique Voicemails

Post by brett torfin » Thu Oct 15, 2009 7:29 am

I recently set up a new OOMA Telo. Our sales person told us we could add up to nine lines and that each line would have a unique voicemail greeting. According to OOMA support, this isn't the case. Even though we have three lines set up we can only have one greeting for all three lines. In addition, all voicemails received go into a general mailbox. This means others in my household can access and listen to ALL messages. OOMA needs to upgrade their system to allow 1) unique greeting for each phone line and 2) separate voicemail boxes for each line. I don't want my kids listening to messages left for me or my wife! Brett

murphy
Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Unique Voicemails

Post by murphy » Thu Oct 15, 2009 8:17 am

You need the handsets so you can assign a different number to each handset. Once that is done, they can have unique voice mail. There is a max of 4 handsets so that would yield 5 unique voice mails. Handset availability is said to be mid November.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

nrs
Posts: 444
Joined: Sat Mar 14, 2009 11:45 am
Location: WI

Re: Unique Voicemails

Post by nrs » Thu Oct 15, 2009 9:13 am

Handset feature says :

Quote
Private Voicemail
With Ooma Premier, make any Ooma device a private extension with a password-protected voicemail account. You can also set up personal greetings, customize privacy settings, and control your voicemail notification or forwarding.
Unquote

If the private voice mail is available only on Handset then, I think it should be any Ooma Handset instead of any Ooma device.
Customer since March 2009
Hub/Scout
Telo/2 Handsets
2 Lynxes

Lifetime Premier Member

User avatar
bw1
Posts: 1781
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: Unique Voicemails

Post by bw1 » Thu Oct 15, 2009 9:16 am

nrs wrote:Handset feature says :

Quote
Private Voicemail
With Ooma Premier, make any Ooma device a private extension with a password-protected voicemail account. You can also set up personal greetings, customize privacy settings, and control your voicemail notification or forwarding.
Unquote

If the private voice mail is available only on Handset then, I think it should be any Ooma Handset instead of any Ooma device.
It is any Ooma device. If you have the Hub/Scout combo then the hub and each scout (up to 4) can be setup as personal devices. If you have the Telo, then the Telo and each handset (up to 4) can be setup as personal devices.

At least that's how I understand it and I've setup my hub and scout separately in the past to try it out.

murphy
Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Unique Voicemails

Post by murphy » Thu Oct 15, 2009 9:17 am

There are just two Ooma device types in the Telo line, the Telo base and the Telo handset. A cordless phone system connected to the Telo base is not an Ooma device.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: Unique Voicemails

Post by niknak » Thu Oct 15, 2009 9:18 am

If you read Murphy's post carefully he stated that you could have up to 5 private voicemail boxes. One on the Telo (ooma device) and one on each of 4 handsets

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