Replacing Broken Ooma Question

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MikeekiM
Posts: 213
Joined: Wed Aug 12, 2009 9:55 am

Replacing Broken Ooma Question

Post by MikeekiM » Fri Oct 09, 2009 2:19 pm

OK... First, I don't have a broken Ooma... This is a theoretical question...

So I bought an Ooma box...and the relative high price (as compared to Vonage) is because I am not only buying the hardware, but the promise of a free dialtone for life... Right?

OK...so now my Ooma box breaks... And I want to replace the box... I go out and buy a new Ooma box at my local big box retailer... Haven't I just purchased the service twice??? Having already paid for the service part of the retail bundle the first time, shouldn't there be a way to replace broken hardware without having to pay for the service again?

I understand that I can transfer my old T&Cs over to the new box...I understand that I can transfer lifetime premier over (assuming I have it)...and that's fantastic... But it still a little bothersome that it appears that lifetime domestic dialtone ends up being paid for again...

Thoughts on this topic? I am assuming that I am not the first to think about this... What is the current thinking?

Thanks all... (and by the way...this is not a "poop on Ooma" thread at all... I think Ooma is great... But I still have this curiosity on this topic)...
Customer Since: August 2009
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)

murphy
Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Replacing Broken Ooma Question

Post by murphy » Fri Oct 09, 2009 2:32 pm

The box has a warranty and you can pay to extend the warranty.
You don't go buy another one, you contact Ooma for warranty service.
That is unless you broke it accidentally. Warranties don't cover accidental damage.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

MikeekiM
Posts: 213
Joined: Wed Aug 12, 2009 9:55 am

Re: Replacing Broken Ooma Question

Post by MikeekiM » Fri Oct 09, 2009 2:48 pm

OK...let's say I am outside of the warranty period?

Again...recognize that I am asking a theoretical question...I do not have broken box at the moment... :)
Customer Since: August 2009
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: Replacing Broken Ooma Question

Post by niknak » Fri Oct 09, 2009 3:09 pm

if it's not under warranty I would think you'd have to buy a new unit

MikeekiM
Posts: 213
Joined: Wed Aug 12, 2009 9:55 am

Re: Replacing Broken Ooma Question

Post by MikeekiM » Fri Oct 09, 2009 3:14 pm

OK... So the "deal" is that you get domestic dialtone and (now) 5,000 minutes a month for the life of the hardware...

If that's the expectation, then my theoretical question is answered, and there is nothing further to discuss... :)
Customer Since: August 2009
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: Replacing Broken Ooma Question

Post by niknak » Fri Oct 09, 2009 3:17 pm

from the T&C :
...Subject to the limitations in this Agreement, purchase of certain Ooma base units includes Basic Service which is the capability to make calls that terminates within the United States using the base unit during the life of the base unit..

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Replacing Broken Ooma Question

Post by WayneDsr » Fri Oct 09, 2009 3:25 pm

but the promise of a free dialtone for life... Right?
Your life? Or the hubs life?

Wayne

MikeekiM
Posts: 213
Joined: Wed Aug 12, 2009 9:55 am

Re: Replacing Broken Ooma Question

Post by MikeekiM » Fri Oct 09, 2009 3:39 pm

Yup... Thanks guys... Topic closed with that clarification... :)
Customer Since: August 2009
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)

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