As a video producer I don't think the videos are not well done. However they do lack some aspects that would make them much more appealing and informative. To that end, I do agree with some of the comments made by mcbleu. At least in spirit.
Yes, the young lady is attractive and speaks with a comfortable, likable quality, but unfortunately it gets a bit tiring to watch her explain all the things that Ooma can do without any other help.
It would be beneficial to show and use motion graphics and other video sources, etc. (as I think they had in the past) to explain the vast benefits that Ooma has to offer. It's surprising to me that all the videos I've had the patience to watch are her talking over a white background (the little icons are "cute" but not really useful). Why use video if that's all you want to do? She's a good spokes person and could be used for branding for sure "the Ooma girl", but feel you could do much more.
For example in the "How do others use Ooma?" page: https://www.ooma.com/products/how-do-others-use-ooma
We only see her over the white background... again talking about Ooma. Really?! I guess considering what production costs, I would have wanted more for my production dollars.
Video is an excellent way to communicate and can be an efficient tool to communicate because it is a multi-sense medium. I feel that many of the new videos are not being used to their full potential and are instead a time consuming or inefficient way to communicate much of what this excellent product has to offer. As cheeky as the scripts are, and her being funny and hip are less impressive in my opinion and take time away from sharing the power of what Ooma can do.
Obviously Ooma can and has made very cool and informative spots and videos in the past as we see here:
As I continue to recommend Ooma to friends and family I'm hoping to see some more videos with a bit more substance in the future.
Other than that... keep up the good work Ooma!