But frankly, I'm not sure I believe it, since it seems to contradict what other people have been told by customer service.
The official word, left by the moderators, is that it goes by what is printed on your box. Currently, the new rules only apply Telo buyers. Anyone else's box would read that includes voice mail, whether you bought it a year ago or next week. Since hub/scout combos haven't been repackaged yet, if you bought one today, it would still be grandfathered in.pfc wrote: But frankly, I'm not sure I believe it, since it seems to contradict what other people have been told by customer service.
Wonder if there will be a rush of people buying the old ooma/hub stock rather than buying a Telo?
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Ooma still ROCKs!Sweet!, I just spoke Hannah at OOMA tech Support and They will honor the previous TOS if you sign-up or upgrade to the premier byl Oct 31st. This means I can sign up for the premier service for $99/year as I was on a trial. Hopefully they notify people via email or their lounge. She indicated that all I need to do is sign-up for the premier and they will make the price adjustment.
I knew you'd come through!!Dennis P wrote:We're extending the $99.99 pricing for existing Ooma Hub/Scout customers. The price in My Ooma has been updated to reflect this. More to come...
Ooma, drop the 4.99 include it in the purchase price and think of some really cool new options that people can buy into. BE DIFFERENT Take a look at www.youmail.com I have that for my cell phone service (free btw)
I would gladly pay a few bucks a month for some of there features on ooma! Your still a start up you need to be thinking out of the box you simply don't have the users or capitol to be acting like AT&T.
So basically what it boils down to for me right now is just how poorly communicated these new T&C changes were. These forums BLEW UP when the new changes were announced in the blog because a lot of the changes and possible affects on users were not clear.
We got bits and pieces of info over these past few days thanks to people like Bobby and Dennis. But A LOT of this wouldn't have happened if ooma had taken more time and really laid out the entire plan. The release of the telo seemed rushed and the release of the new T&C seems REALLY rushed.
I ASSUME the YEAR 2 "tax" charge AND lack of voicemail (after expiry of Premier trial) DOESN'T apply for Costco.com Hub/Scout customers?.............(as per the retail box ad terms)......Dennis P wrote:We're extending the $99.99 pricing for existing Ooma Hub/Scout customers. The price in My Ooma has been updated to reflect this. More to come...