Some of the wording on the blog post is convoluted -- we're working on updating it (It even confuses me and I work here!). We'll also be sending an email out to all customers today.
To sum up the pending revisions, we're introducing a new service tier called "Ooma Basic." This tier has everything "Ooma Core" has but excludes a few items:
- Phone Support (after your Premier trial concludes)
- Caller-ID Name Look-up (Caller-ID Number is still included)
"Ooma Basic" also includes an annual $11.75 regulatory recovery fee (rrf), which is waived for the first year. Hub-only products purchased in Costco B&M stores (but not Costco.com) also have this $11.75 rrf. This fee does NOT
apply to customers who have purchased an Ooma Core Hub/Scout product bundle. If you're unsure what you have, just take a look at your product packaging - it will mentions all the services you get with the product without any Premier subscription.
"Ooma Basic" is going to be included with all new Telo systems, so that when the Ooma Premier trial expires, the system will be downgraded to "Ooma Basic" If you upgrade your Ooma Hub to an Ooma Telo, your account settings and services will transfer over to the Ooma Telo (including any Premier subscriptions and exemptions from the rrf).
Just found a blog entry that explains lots of changes in the T&C's and pricing:
If I'm interpreting this correctly, current customers will be able to renew at $99.99/year. It's not entirely clear to me if current customers will be subject to the regulatory fees.