Well, so does charging for basic voicemail, but like you said, that can be justified over time. But A lot of potential casual customers won't do that calculation, i'm afraid.
I would think that most customers' need for phone support is when they are first starting out, and they will be in their Premier free trial period for that.Big Boy Laroux wrote:i think the biggest thing that will push away new customers is charging for phone support. That decision baffles me.
ooma doesn't have that.
Let me also say that none of these changes affect me. I am a current customer, i use an existing expandable handset system with answering machine (don't use voice mail), and do not plan on using premier past the free trial. But the potential for pushing away new customers is what worries me. Still a good deal, but not a GREAT deal, and that will cause problems for people trying to justify the initial $250 cost.
But if ooma can't survive on their current business model, i understand a change was necessary. I'm just a little pessimistic about the potential success of the new plan.
I can see how a person could handle not having voicemail on the Telo since it is capable of passing DTMF to an answering machine for remote pickup of messages. But the hub hardware does not allow passing inbound DTMF so there is no way to use an outboard answering machine and pick up messages remotely. My hope is that ANY hub system, currently in service or sold new from an authorized dealer after this date, would include BASIC voicemail, just as it does now. The advanced features of enhanced voicemail seem to justify buying Premier for many folks.
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.
http://www.voipo.com/ (standard SIP based VOIP provider) is now officially cheaper than Ooma with Premiere and equipment is free, and pretty much has the same feature list (with exception of future features like Google Voice.)Big Boy Laroux wrote:But the potential for pushing away new customers is what worries me. Still a good deal, but not a GREAT deal, and that will cause problems for people trying to justify the initial $250 cost.
I'm am and have been a very happy Ooma customer and fan, but I have to consider this when recommending a low-cost VOIP phone service replacement to people. For that matter myself as well when renewing.
Good point. And at least I know that Ooma has been flawless and calls absolutely perfect quality (not counting one rare few hour outage a few months back.) If it's one thing I don't want to compromise on, is call quality.hpepper wrote:I'm seeing a lot of negative reviews about Voipo... will continue to research...