Waiting for a porting refund. How long should it take?

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gbickel1
Posts: 17
Joined: Wed Aug 05, 2009 3:20 am

Waiting for a porting refund. How long should it take?

Post by gbickel1 » Thu Sep 24, 2009 6:41 pm

Hello, I would like to refer to case# CS15506. I called support prior to purchasing my one year subscription to premium service to ask about only being charged the difference between the porting fee and the years service, since it came with one free port. I was told that while buying it online, it would appear that I would be charged the full price, and that when the charge went thru, it would be for $60.00. This was not the case, it went thru for the full amount. I called for the first time on 9/8/09, and twice since. All three times, I was informed that I would be refunded the $39.99, and that the request would be put thru to the porting department. I was informed that the refund would take 3-7 days. Still no refund. The last time I called, on 9/22/09, I was told that I would get a call back within 24 hours on my Ooma number, yet I got no such call. Can someone please tell me what is going on. Who do I need to talk to to get this resolved?

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: Waiting for a porting refund. How long should it take?

Post by niknak » Thu Sep 24, 2009 6:46 pm

gbickel1 wrote:Hello, I would like to refer to case# CS15506. I called support prior to purchasing my one year subscription to premium service to ask about only being charged the difference between the porting fee and the years service, since it came with one free port. I was told that while buying it online, it would appear that I would be charged the full price, and that when the charge went thru, it would be for $60.00. This was not the case, it went thru for the full amount. I called for the first time on 9/8/09, and twice since. All three times, I was informed that I would be refunded the $39.99, and that the request would be put thru to the porting department. I was informed that the refund would take 3-7 days. Still no refund. The last time I called, on 9/22/09, I was told that I would get a call back within 24 hours on my Ooma number, yet I got no such call. Can someone please tell me what is going on. Who do I need to talk to to get this resolved?
Bobby B. or Dennis P. - please check this out!

baca008
Posts: 5
Joined: Mon Dec 01, 2008 4:56 pm

Re: Waiting for a porting refund. How long should it take?

Post by baca008 » Thu Sep 24, 2009 7:37 pm

Is this possible? I wouldn't mind paying $60 for premier service since I am unable to use the instant second line with the cordless phone I have currently.

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: Waiting for a porting refund. How long should it take?

Post by niknak » Thu Sep 24, 2009 8:22 pm

it's possible if you ordered a port of your number and then signed up for premier, since the port is included with premier, ooma's policy is to refund the port cost

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bw1
Posts: 1781
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: Waiting for a porting refund. How long should it take?

Post by bw1 » Thu Oct 01, 2009 8:33 am

baca008 wrote:Is this possible? I wouldn't mind paying $60 for premier service since I am unable to use the instant second line with the cordless phone I have currently.
You won't be paying $60 for premier service, you'll be paying $99.99 for premier service and the port. If you already paid for the port for $39.99, you can then sign up for premier for $99.99 and get a refund of $39.99. I think you have to sign up for premier during your free trial though or it's possibly within a certain period of time.

You should probably check with customer support.

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ajw522
Posts: 247
Joined: Sun Oct 04, 2009 11:52 am
Location: Irvine, CA

Re: Waiting for a porting refund. How long should it take?

Post by ajw522 » Mon Oct 19, 2009 12:27 pm

bw1 wrote:
baca008 wrote:Is this possible? I wouldn't mind paying $60 for premier service since I am unable to use the instant second line with the cordless phone I have currently.
You won't be paying $60 for premier service, you'll be paying $99.99 for premier service and the port. If you already paid for the port for $39.99, you can then sign up for premier for $99.99 and get a refund of $39.99. I think you have to sign up for premier during your free trial though or it's possibly within a certain period of time.

You should probably check with customer support.
yes, that is correct. That is how it went with my port.
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps

gbickel1
Posts: 17
Joined: Wed Aug 05, 2009 3:20 am

Re: Waiting for a porting refund. How long should it take?

Post by gbickel1 » Mon Oct 19, 2009 1:36 pm

Update.... My CC account was credited for the $39.99 refund a couple weeks ago.

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