- Bobby B
- Ooma Moderator
- Posts: 1457
- Joined: Mon Feb 18, 2008 8:41 pm
- Location: Palo Alto, CA
This can cause call reachability issues if other *vonage* callers try to call your ooma system. Calls from other phone networks go through OK. Vonage typically resolves the problem in a couple business days.
I recently ported my number from Vonage and it went really well. However, there are a couple things that should be noted. First, I had a dedicated fax number with Vonage. In order to port the number over it had to be used as the main number. As a result, I decided to only port my main number and not my fax number. Not a big deal, but still something that that should be noted.
Do not cancel your Vonage service until you receive an e-mail from Ooma confirming that the port was successful and instructing you to cancel your service. When you do call Vonage they will do their best to keep you as a customer. My rep offered my three months of free service, ha. The rep will also notify you of your length with Vonage. Apparently my agreement with Vonage was for two years. I think this was because I signed up with them and received the free device.
If you cancel before you two year agreement they will have to charge you a $39.99 cancellation fee. It's another annoying fee that will confirm your reason for leaving in the first place.
I am very pleased with my switch to ooma. Call quality has been very good. However, it was interesting, my call quality with the Vonage service rep was horrible. The call kept crackling and coming in/out. I haven't had this experience with anyone else, ha.
All in all, it was a good experience. Ooma support was great and called me directly concerning my port. I highly recommend switching from Vonage. Feel free to ask any questions if I didn't cover all bases.