call log

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Lloyd L
Posts: 2
Joined: Wed Aug 19, 2009 6:33 am

call log

Post by Lloyd L » Thu Aug 20, 2009 6:23 pm

call log ....missed calls are showing as incoming calls.

anyone else having this problem?

murphy
Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: call log

Post by murphy » Fri Aug 21, 2009 3:29 am

Do you have an answering machine answering the calls instead of them going to ooma voice mail?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Lloyd L
Posts: 2
Joined: Wed Aug 19, 2009 6:33 am

Re: call log

Post by Lloyd L » Sun Aug 23, 2009 11:43 am

My old answering machine is disabled, turned off. I have the Ooma answering set up.
just getting used to Ooma here,
further review.
looks like it actually show as a missed call only if someone hangs up before the Ooma answering device activates.

If someone calls in, rings a few times and hangs up before the answering device kicks in it shows as a missed call.

If they call and get the Ooma answering device, then hang up without leaving message, it shows as a completed call.

Thats probably the way it is supposed to work.

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