@Lola - The credit was reapplied! Did you send them an email? That did the trick for me. That or all the posts here!
credit is back too. though honestly it might never have disappeared, last night it was displaying "not available" vs "zero", so it mightve been smething technical.
The way the Costco ad reads now it looks like you can keep calling and getting an extension on the expiration date, which is good for me cause ill probably need closer to 9-10 months to deplete the credit.......
I'm with you on this one.
6 months isn't
nearly enough time
to use up the $50. Ooma should have increased to NO EXPIRY or at least a year with renewals
The jury is still out whether they'll abide to extensions by calling them every 3 months until credits are used. It's a hassle
.....and not very customer friendly.........banking on that customers will forget
and/or lose interest in the longer term.
That's why it's important to have screen shots of the Costco terms and what has been said when running into the eventual proverbial wall with Ooma Customer Service.
The battle ain't over
until all of or credits
are used up from this deal....
From page 8 of this thread:
oomg wrote: thbjr wrote:
well... maybe for another three months.
Just goes to show that even I can be wrong... my prediction of three months was grossly overstated. Thanks Doc... you have reaffirmed my faith in mankind.
FWIW, MY OPINION
re: the credit expiration issue:
Back on page 2 of this thread I stated:
"Having said all that [regarding the Ohio statute -- ORC § 1349.61. Gift card expiration dates, service charges, and fees], and while I personally agree that the terms are not deceptive, I think there may be a legitimate question as to why have any expiration date at all. O.K., chances are few people will ever use the full credit, but then again, those same people will likely never use the credit at all, and thus, the promotion is probably not attractive to these purchasers. The bad P.R. and/or the returned item that must thereafter be sold as a used or refurbished item, even if it only affects a small percentage of purchasers, would [once again IMHO] seem to outweigh the benefit of having the relatively short termination date."
Now, except for Doc and those who may have purchased before the Costco full disclosure was issued, do we agree that any purchaser who has purchased after the issue was clarified is subject to a six month expiration of the international calling credit?