Wow thanks for all the unstinted expressions! This has been an interesting read. Until tonight, when I accidentally came across these posts I didn't know that the $50 credit was a 90 day affair. Like most of you have said I did read all the fine print and it was no where to be found, both on Costco or Ooma.
Secondly, I bought the ooma with international credit on July 18, 2009 and when I went to check the credits today they were all gone. I had used about $5 dollars worth but was slowly planning on using all of it of course had I not known about the expiration. So I didn't even get my 90 days worth, will have to call them tomorrow!
$50 dollar might not be much to spend all this time on and it certainly isn't but I am kinda the guy that likes the principle of things. Besides I don't get paid and hourly rate to watch TV so not all my time is valuable
I am a business owner and when and if a customer points out something that is reasonable in nature (like this case in point) then I go out of my way to do the right thing. It is hard to say whether the fault likes with Costoco or Ooom and in truth little bit on both, but like most have said Costco has now done the right thing by providing the disclosure and they will always return the product so in my mind they are off the hook, with ooma the least they should do is extend the expiration or in my case give me the 90 days worth now that I know about it. I love Ooma and will not abandon them over this issue but when the Telo comes out I will not think twice to return my current device to costco if they don't resolve this issue for me. Deception (in any of its forms) is never a good thing in business. If something is promised and if it is not explicitly denied then it is assumed to not go away as a service then it should remain that way. If there was an expiration date next to my credit under ooma then I would have known this a long time aog and they could have pointed to it as disclosure so by ooma not doing this they led us to believe that the credits wouldn't expire, which the ones you pay for don't so there was no reason to assume otherwise. By not disclosing the expiration date on their lounge there was no reason for you to believe these credits were any different than the ones you would have purchased.
Now whether or not this affects you personally you should always stand for the principle of the issue and see if it is OK for a company to operate in this manner. We don't have laws that just affect the majority in our country (unlike most parts of the word) but basic rights both the majority and minorities share. Like someone in the thread mentioned if they in the next 6 months did away with the free US calling then would you still be ok or would some of us say well I just use it for local calling and inbound calls so it doesn't affect me. The principle by which a company operates is very important in my opinion and especially for a company we all want around for a long time. So it is important for this issue to be resolved in a manner to satisfy and rectify the matter in which the deal was presented is paramount. I think all of us should call them and have them correct this issue even if we don't personally gain from the conduct just to have them be accountable and make them aware that it is important to always do right by the customer always!
Of course one can just return the device to costco, which is one solution and a last resort for me if this doesn't get handled in a satisfactory manner. But then the time wasted with the premiere service plus I have already ported a number yada yada. For something that is not my own doing that is a lot of effort. In any case I will not leave ooma over this that would just be plain stupid, but I don't think we should let them get away with it either since this could lead to other things disappearing in the future. Stand up for it and they will then think twice about removing any of the premiere or other services from their lineup in the future. Not that they will but it would make them think twice because of this incident - maybe!
Sorry to make this long but I thought everyone brought up good points (I even like the ones that say too much time has been wasted on this issue and there has but it is time well spent if we get some results from it, that would be priceless) and we were making some resolution at least getting costco to add the disclosure was very good. Now ooma needs to do something similar - if enough of us complain they might. I am off to doing my part and also getting my initial 90 days now!
Update (10 Minutes Later):
Here is the jist of the email I sent to CSR via their web,
I got my ooma service via costco's $50 international calling promotion on July 18, 2009. To my surprise today reading the forums I found out this is only good for 90 days. That is not right and I think ooma needs to extend the date of expiration - Please! I love this service and product and can't have an ethical issue like this prevent me from fully appreciating it. But more importantly I checked the lounge and my credits are poof! gone! I had used all of $5 dollars and it has only been little more than a month so first please get me my 90 days trial as promised and then please extend it for at least a year!
many thanks and look forward to your quick response!
my fellow ooma compadres please help me by adding your drops (emails) to mine so we may generate a torrent that can't be ignored. For now I am just a drop among many.