First, we don't know for sure who is paying for this promotion. It may well be that Costco has agreed to compensate ooma for the actual cost of the international calls used, up to $50 per unit sold.mikepa wrote:For all the bad will this is generating, I can't believe Ooma just doesn't say OK, we'll give people a year to use the credit. I believe even in a year many people will still not use the credit so it's not like the move would cost Ooma megabucks. To do nothing will cost them in returned hubs. Mine for one.
The fact stands now that to many places where Americans would call they would have to spend 30 minutes a day on international calls just to use up the $50 which is clearly stupid.
Second, although I may take more time than most to read things (and know that I still sometimes miss things), I was fully aware that the Costco.com promotional offer of $50 international calling credit was limited to 90 days. However, I'm not quite sure at this point just how I learned that fact. In any case, I don't believe the policy is "stupid," even though I might believe there is a better policy. I simply don't know all the facts, and thus, there may be a logical, legitimate reason underlying the existing policy.
Nevertheless, as I said last week:
"Having said all that [regarding Ohio's statute], and while I personally agree that the terms are not deceptive, I think there may be a legitimate question as to why have any expiration date at all. O.K., chances are few people will ever use the full credit, but then again, those same people will likely never use the credit at all, and thus, the promotion is probably not attractive to these purchasers. The bad P.R. and/or the returned item that must thereafter be sold as a used or refurbished item, even if it only affects a small percentage of purchasers, would seem [IMHO] to outweigh the benefit of having the relatively short termination date." Edited portions in brackets.