ooma and 311

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niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

ooma and 311

Post by niknak » Mon Aug 03, 2009 8:32 pm

Here in NYC there is a non-emergency number to call for city services (parking rules, sanitation pickups, potholes, etc). Apparently this number - 311 - does not work from my ooma phone !
Bobby or Dennis is there any fix for this?

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bw1
Posts: 1781
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: ooma and 311

Post by bw1 » Tue Aug 04, 2009 2:49 am

niknak wrote:Here in NYC there is a non-emergency number to call for city services (parking rules, sanitation pickups, potholes, etc). Apparently this number - 311 - does not work from my ooma phone !
Bobby or Dennis is there any fix for this?
From the T&C:
(i) No 0+ or Operator Assisted Calling; May Not Support x11 Calling. The Equipment, if not connected to a landline, does not support 0+ or operator assisted calling (including, without limitation, collect calls, third party billing calls, 900 or calling card calls). The Equipment, if not connected to a landline, may not support 311, 511 and/or other x11 services in one or more (or all) service areas (other than certain specified dialing such as 911 and 411, which are provided for elsewhere in this Agreement, and 711, which is used to access telecommunications relay services). To keep all of these Services, please have your Equipment configured with a landline.

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: ooma and 311

Post by Groundhound » Tue Aug 04, 2009 3:55 am

I've never been to NYC, but a bit of googling revealed this alternative to 311: (212) NEW YORK
niknak wrote:Here in NYC there is a non-emergency number to call for city services (parking rules, sanitation pickups, potholes, etc). Apparently this number - 311 - does not work from my ooma phone !
Bobby or Dennis is there any fix for this?

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: ooma and 311

Post by niknak » Tue Aug 04, 2009 8:07 am

Thanks BW1 and Groundhound...

I also found out about the 212-NEWYORK number after calling 311 from my cellphone!

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