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#780 by yunski
Sun Oct 26, 2008 5:11 pm
I have a problem when I have the ooma hub connected to the ooma splitter connected to the dsl line. My download speed drops considerably from more than 2.5kbps to 400kbps or less. This is annoying because I get choppy streaming video via the internet. Any suggestions on what I can do to fix this problem? What is eating up all this download bandwidth?

Fernando
#781 by trim81
Sun Oct 26, 2008 8:02 pm
yunski wrote:I have a problem when I have the ooma hub connected to the ooma splitter connected to the dsl line. My download speed drops considerably from more than 2.5kbps to 400kbps or less. This is annoying because I get choppy streaming video via the internet. Any suggestions on what I can do to fix this problem? What is eating up all this download bandwidth?

Fernando


In your Ooma, adjust your QOS settings
#783 by yunski
Mon Oct 27, 2008 1:19 am
Can you tell me what I have to adjust in the Qoss setting? I am not very knowledgeable in this kind of settings. Thanks.

Fernando
#786 by Bobby B
Mon Oct 27, 2008 3:43 pm
Hi Fernando,

I'd give the support team a call - you definitely shouldn't see your download speed drop by that much. Possible causes could include a connection problem with the DSL modem or the link between the Hub and the modem. We can try experimenting with a couple different configurations to get to the root of the problem.

Thanks,
Bobby
#793 by yunski
Tue Oct 28, 2008 1:09 pm
I gave the support team a call and he wasn't any help. He just said to play with the QoS setting and see what happens. By the way does having an integrated modem/router have anything to do with the degradation of downstream speed since I can't set up the ooma Hub between the modem and the router. If that is the case, is there anything I can do? Thanks in advance.

Fernando
#820 by Mojo
Fri Oct 31, 2008 4:34 pm
Hi Fernando,

A few questions:

1. How are you testing your bandwidth? Can you run your bandwidth tests at speedtest.net (in my experience it's been the most reliable) and record the upstream and downstream bandwidth?

2. How is your bandwidth affected when you disable all QoS settings (just type 0 for both downstream and upstream QoS bandwidth in ooma setup).

3. Are you running speedtests in the following configurations?

[computer] -- [modem/router]

AND

[computer] -- [ooma] -- [modem/router]

4. Do you experience a drop in speed if you have ooma AND your computer connected directly to your modem/router?

5. Do you know if your modem/router is running PPPoE (this might be a "yes" if you're using DSL)?

yunski wrote:I gave the support team a call and he wasn't any help. He just said to play with the QoS setting and see what happens. By the way does having an integrated modem/router have anything to do with the degradation of downstream speed since I can't set up the ooma Hub between the modem and the router. If that is the case, is there anything I can do? Thanks in advance.

Fernando

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