- Bobby B
- Ooma Moderator
- Posts: 1457
- Joined: Mon Feb 18, 2008 8:41 pm
- Location: Palo Alto, CA
I'm glad you like it. It might help people feel like the have a more direct avenue before they get to the point of venting on the forum. Another plus that occurred to me after posting is you can use this as a real time statistic to use in marketing to demonstrate that your results are based on user feedback, and not your own benchmarks. Like those DieTech signs that post how many dollars in loans they have made just ticking up, up, up. User feedback is always far more powerful. That is, as long as it's good feedback which I'm sure it will be.Bobby B wrote:This is an excellent idea - we've actually started some discussions on this idea a couple months back when SouthSound identified problems with echo in the washington area. We realized that we should've been able to identify these types of problems more quickly - since multiple customers in the Washington area were affected. I'm hopeful when we can take call quality reports from the call log, we can identify these regional problems more quickly.
The only reason to stay with your POTS carrier is to lighten your wallet.
I did a "cheap port" yesterday - I ordered hard forwarding of my POTS number to my ooma number - until my wife feels comfortable with cutting the cord. No forwarding, but they did give me voice mail, with answer on the first ring. So, effectively, I had no phone service. Good reason to stay with them? Riiiggghhhttt! (This isn't Joe's RTC, this is Verizon. You'd think they'd know the difference between forwarding and VM.)
Well, I still had ooma phone service, so I was able to call home. Considering what the call was about, my hub is now paid for.