Call Waiting Caller ID

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nodis
Posts: 3
Joined: Wed May 20, 2009 1:41 pm

Call Waiting Caller ID

Post by nodis » Wed May 20, 2009 1:54 pm

Ooma is great, but there is one feature I miss from traditional land-line as well as other VOIP carriers: Call Waiting Caller ID. VoicePulse has this, AT&T CallVantage had it, Vonage has it, etc., so I doubt it is too esoteric or hard to implement.

What is Call Waiting Caller ID? Basically, with a phone that supports the feature, when you get a second call while you are already on the phone, you see the Caller ID info of the second person calling as well as hearing the audible Call Waiting clicks or tones. Ooma currently supports Caller Waiting, but not Call Waiting Caller ID. As a result, there is no way to tell who the other caller is without checking another phone plugged into a separate hub or scout (in this scenario the second caller will be ringing on Line 2, as well as causing the Call Waiting tones on Line 1).

I'd be perfectly happy seeing Call Waiting Caller ID rolled out as a Premier feature, as opposed to core functionality, if that was necessary to help defray the costs to implement.

bryanlyle
Posts: 361
Joined: Mon Mar 30, 2009 4:11 pm

Re: Call Waiting Caller ID

Post by bryanlyle » Wed May 20, 2009 2:07 pm

Ooma has Call Waiting Caller ID. My phone does it when I get another call. I am using Panasonic DECT 6.0 phones.
follow me on twitter: @bryanlyle

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Call Waiting Caller ID

Post by WayneDsr » Wed May 20, 2009 2:08 pm

Yeah, same here. Same phones.

Wayne

nodis
Posts: 3
Joined: Wed May 20, 2009 1:41 pm

Re: Call Waiting Caller ID

Post by nodis » Wed May 20, 2009 4:31 pm

That is weird. I have newish (2 year old) Uniden 5.8 GHz multi-handset phones. No Call Waiting Caller ID with Ooma, although the feature worked great with CallVantage and VoicePulse with the same phones. So I am pretty sure my phones are not at issue.

I wrote to Ooma customer service to ask if Ooma has as a feature Call Waiting Caller ID. They said they did not, and suggested I post to this forum.

Odd!

Shell
Posts: 24
Joined: Wed Apr 08, 2009 4:29 pm
Location: Ohio

Re: Call Waiting Caller ID

Post by Shell » Wed May 20, 2009 4:46 pm

That is weird they say they don't but then again I have a feeling some of the CSR's don't know as much as they should. I have AT&T DECT 6.0 phones and it works with mine as well.

nodis
Posts: 3
Joined: Wed May 20, 2009 1:41 pm

Re: Call Waiting Caller ID

Post by nodis » Wed May 20, 2009 5:02 pm

Thanks for the feedback. I agree I simply must have hit a CSR who didn't know his stuff completely.

Based on your postings, I checked the system settings for my phone. When I toggled the Call Waiting settings from "CW DLX" to "CW ON," voila -- Caller ID worked with Call Waiting!!! No idea what Call Waiting Deluxe is (the setting my phones had been toggled to), but I too can confirm that Call Waiting Caller ID does indeed work with Ooma!

Someone should lock this thread now... :)

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