Increase Dropped Call Timeout When Dialing

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Bobs41185
Posts: 156
Joined: Tue Apr 23, 2013 8:21 am
Location: Seal Beach, CA

Increase Dropped Call Timeout When Dialing

Post by Bobs41185 » Thu May 09, 2013 1:06 pm

I am a new OOMA user and it is a very nice system. The only annoying thing I can find is when I am dialing an unfamiliar phone number and don't remember the whole number I only have 5 seconds to locate the number and continue dialing or the call is dropped. My local telco uses 30 seconds which is more than enough but I think the value should be increased to at least 10 seconds to accommodate us with poor short term memories.

Thank you.
Customer Since: 4/23/13
Hardware: Telo
Service: Premier 4/23/13
Spectrum Internet: 60 Mbps/10 Mbps
Setup: Cable Modem ===> SB6120 Router ===> Ooma Telo

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Increase Dropped Call Timeout When Dialing

Post by lbmofo » Thu May 09, 2013 1:09 pm

Many phones let you dial the number and then press the "talk" button to connect the call. Have you tried that?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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Bobs41185
Posts: 156
Joined: Tue Apr 23, 2013 8:21 am
Location: Seal Beach, CA

Re: Increase Dropped Call Timeout When Dialing

Post by Bobs41185 » Thu May 09, 2013 1:13 pm

Yes, that is correct. However, standard telco phones do not have this feature and hence the problem. If the "Dropout Time" were increased then there would be no problem.
Customer Since: 4/23/13
Hardware: Telo
Service: Premier 4/23/13
Spectrum Internet: 60 Mbps/10 Mbps
Setup: Cable Modem ===> SB6120 Router ===> Ooma Telo

Bobs41185
Posts: 156
Joined: Tue Apr 23, 2013 8:21 am
Location: Seal Beach, CA

Re: Increase Dropped Call Timeout When Dialing

Post by Bobs41185 » Fri May 10, 2013 7:23 am

For me, this is an important request. For instance, I have a wall mounted standard telco phone in the kitchen and I really don't want to purchase an electronic phone just to get the "talk/hangup" buttons which would require an electric cord hanging down the wall. It is hard for me to believe that the OOMA default 5 second limit between key presses is really important. 10 seconds would make a big difference and as I said my current telco service allows 30 seconds between key presses.
Customer Since: 4/23/13
Hardware: Telo
Service: Premier 4/23/13
Spectrum Internet: 60 Mbps/10 Mbps
Setup: Cable Modem ===> SB6120 Router ===> Ooma Telo

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Increase Dropped Call Timeout When Dialing

Post by lbmofo » Fri May 10, 2013 9:07 am

Not sure the significance of why the duration allowed is the way it is but here is my observation:
Ooma Hub: ~7 seconds
Ooma Telo: ~9 seconds
Work PBX: ~11 seconds
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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