I chatted with OOMA support and all I got was "sorry, that is our policy"
I would think that as long as the device being warranted is working at the time of registration then why not cover the unit and pocket the extended warranty profits and give the customer peace of mind..
Not providing any kind of ongoing warranty leaves this customer to think that OOMA has no faith in it's hardware's reliability.
Need help with the rationale.
Now, that said, I would not be adverse to paying some money each year to keep my hardware supported, and this offers an avenue for easy replacement. But in my situation, if Ooma did that, they would then lose out on the opportunity to make money on fees and such if the day comes that my Ooma hub dies.
My gut feeling says, it's not in their interest to offer an extended warranty.....
Telo2 upgrade (hub retired) October 2016
Service Level: Core
Generally, the opposite is true. If the hardware is reasonably reliable, warranties are usually money makers. Why do think electronics store salespeople tend to push you for an extended warranty?caseybea wrote:My gut feeling says, it's not in their interest to offer an extended warranty.....
So it may be that Ooma sells the one year warranty only for the years when the unit is very unlikely to fail - years 2 and 3. But that's not a very long life for a device with no moving parts and that isn't subject to repeated on/off heat cycles - doesn't inspire much confidence as to the quality of construction.
But you know, it's an interesting marketing question. I just wonder if it might be good for Ooma to collect $40 a year indefintely as a "warranty" as opposed to depending on periodic sales of a new box. I guess it depends on the actual margin they make on a box, and the expected life.
Ma Bell used to make quite a bit of money from that, LOL. You'd have little old ladies who had paid $3 a month for a Princess phone for 25 years, which doesn't sound like much, but back then it was. The cost of the phone to Ma Bell might have been covered 23 years ago, but they were still happily pocketing the monthly rental fee. The cable company still works that scam, and in fact, some cable companies now charge an equipment rental fee even if you bring your own cable modem to the party. Shouldn't be legal, but in these days in which the deck is stacked against the consumer, it is legal.johnvan wrote:Renting the boxes might be a popular way to go.
The one advantage to renting this kind of equipment is that box technology can change quickly--Ooma (like video-streaming service Roku, for example) could release new devices you had to buy in order to get access to new features--and telecom companies like Ooma can be bought out or go out of business at the drop of a hat. (I have no information suggesting that anything like this is about to happen to Ooma; I'm just saying it happens in telecom generally.) If you're renting, you can update to newer technology more easily, and if the company folds or changes hands and you no longer like it, your losses are minimized. It would be painful to have just bought an Ooma box and paid for a Premier membership and then lose Ooma a few weeks later.