Very rapid number porting - great service!

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daet
Posts: 359
Joined: Sat Apr 11, 2009 5:21 am
Location: Metairie, LA

Very rapid number porting - great service!

Post by daet » Tue May 05, 2009 10:53 am

We purchased our Ooma on 4/11/09 - I thought we ordered our Vonage number to be ported on that day, but we never heard from Customer Service, so I could be mistaken about that.

Anyway, on 4/26, we requested our number to be ported, and received the LOA that night. We returned it the next morning by fax. On 4/28, we received an email (from Saiyad) stating the LOA had been received, and to expect the port to occur within 3 - 5 weeks. Yesterday I got an email (from Jennifer) indicating that our number would be ported today (5/5/09), and about an hour ago it was.

Based on experiences posted here, I made sure that all special features on our (call forwarding etc.) Vonage account were turned off (so, thanks to all the folks who recommended doing that).

I've seen several posts here about porting mishaps and horror stories, so I wanted to add one about a port that was smooth and took just 8 days (6 working days).

A big thank you to Saiyad, Jennifer and everyone in Ooma Customer Service!

DG
Ooma customer since April 2009
Ooma equipment: Hub ; Telo + 4 handsets
Ooma service: Annual Premier subscription

bc3tech
Posts: 98
Joined: Mon May 04, 2009 9:25 am
Location: Twin Cities, MN
Contact:

Re: Very rapid number porting - great service!

Post by bc3tech » Tue May 05, 2009 11:00 am

wow that is pretty impressive.

I, on the other hand, got the e-mail from Saiyid saying 5/12, then another e-mail from Jennifer saying 5/13 :(
I activated my system on 4/24

WoodyR
Posts: 10
Joined: Mon Apr 27, 2009 7:02 am

Re: Very rapid number porting - great service!

Post by WoodyR » Tue May 05, 2009 12:34 pm

Mine was really fast too. Requested the day I activated Ooma and the turn around time till porting completion was amazingly less than 2 weeks (exactly 10 business days). I did everything online (no fax, etc.)

buzzman
Posts: 87
Joined: Mon Apr 13, 2009 4:04 pm

Re: Very rapid number porting - great service!

Post by buzzman » Tue May 05, 2009 3:30 pm

You guys are making me jealous. I sent my OLA and monthly statement on 4/1 via email. I received an email from Saiyad about a week ago saying that the "due date" will be in the week of 5/13 (next week).

I called Qwest couple of days ago and the CSR said they couldn't even locate a porting request. Then I called Ooma and CSR insisted that the porting date will be 5/13.

I'm hoping for the best here. :)

t4feb
Posts: 131
Joined: Thu Feb 19, 2009 6:00 am
Location: Aiken,SC
Contact:

Re: Very rapid number porting - great service!

Post by t4feb » Tue May 05, 2009 3:38 pm

Well I'm happy for all the porting success because mine has been a nightmare I started the 1st of Feb and still don't it ported, but the good news is i did get the email that said it would be final on the 11th of this month. So all in all it all good.
Terry

bc3tech
Posts: 98
Joined: Mon May 04, 2009 9:25 am
Location: Twin Cities, MN
Contact:

Re: Very rapid number porting - great service!

Post by bc3tech » Tue May 05, 2009 5:25 pm

buzzman wrote:You guys are making me jealous. I sent my OLA and monthly statement on 4/1 via email. I received an email from Saiyad about a week ago saying that the "due date" will be in the week of 5/13 (next week).

I called Qwest couple of days ago and the CSR said they couldn't even locate a porting request. Then I called Ooma and CSR insisted that the porting date will be 5/13.

I'm hoping for the best here. :)
must be qwest, homie - i'm with them as well and have a long wait :(

buzzman
Posts: 87
Joined: Mon Apr 13, 2009 4:04 pm

Re: Very rapid number porting - great service!

Post by buzzman » Wed May 06, 2009 4:42 am

bc3tech, when is your porting date? Have you verified with Qwest that they have accepted the porting request?

bc3tech
Posts: 98
Joined: Mon May 04, 2009 9:25 am
Location: Twin Cities, MN
Contact:

Re: Very rapid number porting - great service!

Post by bc3tech » Wed May 06, 2009 5:02 am

buzzman wrote:bc3tech, when is your porting date? Have you verified with Qwest that they have accepted the porting request?
like i said i was told by Ooma first 5/12, then an e-mail the next day for 5/13. I'm going to call Qwest today to see about the request

koehn
Posts: 76
Joined: Tue Feb 10, 2009 10:57 am

Re: Very rapid number porting - great service!

Post by koehn » Wed May 06, 2009 5:10 am

I recently ported a relative from qwest and it took about three weeks. Your mileage may vary.

bc3tech
Posts: 98
Joined: Mon May 04, 2009 9:25 am
Location: Twin Cities, MN
Contact:

Re: Very rapid number porting - great service!

Post by bc3tech » Wed May 06, 2009 5:52 am

koehn wrote:I recently ported a relative from qwest and it took about three weeks. Your mileage may vary.
yeah i mean 4/24 -> 5/12 is 3 weeks so i'm not saying that i feel shafted or anything. just surprised & jealous people are getting ports in under or near ONE week!

daet - who did your port your number from??

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