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#104758 by randyrip
Sun Dec 30, 2012 9:12 pm
:( For the past month or so, whenever an Ooma user calls our Ooma phone, our phone rings, but we cannot hear the other Ooma caller talking. The other Ooma caller can hear us talking, but we cannot hear them.

We can converse normally with other telephone callers, but we cannot hear any Ooma caller.

This problem started about one to two months ago.

Solution, please!!
#104762 by thunderbird
Mon Dec 31, 2012 5:31 am
randyrip wrote::( For the past month or so, whenever an Ooma user calls our Ooma phone, our phone rings, but we cannot hear the other Ooma caller talking. The other Ooma caller can hear us talking, but we cannot hear them.

We can converse normally with other telephone callers, but we cannot hear any Ooma caller.

This problem started about one to two months ago.

Solution, please!!

randyrip wrote::( For the past month or so, whenever an Ooma user calls our Ooma phone, our phone rings, but we cannot hear the other Ooma caller talking. The other Ooma caller can hear us talking, but we cannot hear them.

We can converse normally with other telephone callers, but we cannot hear any Ooma caller.

This problem started about one to two months ago.

Solution, please!!

Can you call another Ooma phone system party’s number and have two way conversations?

Can the Other Ooma phone party call, or be called, by other people with Ooma phones and have two way conversations?

If you can call or be called by other Ooma phone system owners, then the problem may be with the other Ooma caller?

Have the dialing party for the Ooma to Ooma call dial prefix *67 before the number being called.
Example: *67-1-xxx-xxx-xxxx and test.

Power off your Ooma Telo for one hour. This gives time for the Ooma Servers to rebuild/repair your Ooma Profile. Then repower your Ooma Telo and test. (And/Or have the other Ooma phone system party do the same and test).

If nothing works, contact Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST


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