Faxing with Linx adapter

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thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Faxing with Linx adapter

Post by thunderbird » Mon Dec 10, 2012 5:35 pm

Have you tried these at http://files.support.epson.com/htmldocs ... index.html ?

Cannot Send or Receive Faxes
If you cannot send or receive faxes, try these solutions:

•Make sure the recipient's fax machine is turned on and working.
•Make sure paper is loaded correctly in your product.
•Make sure Auto Answer mode is turned on to receive faxes automatically. Check your product control panel to see if this mode is turned on.
•Check that the cable connecting your telephone wall jack to your product's LINE port is secure.
•Print a fax connection report using your product control panel or fax software to help diagnose the problem.
•Verify that the telephone wall jack works by connecting a phone to it and testing it.
•If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to enable faxing over the line. Contact your DSL provider for the necessary filter.
•If your telephone line has static, turn off your product's V.34 and ECM (Error Correction Mode) fax communication settings and try faxing again.
Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP.
If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service.

Ricker
Posts: 17
Joined: Sun Dec 02, 2012 6:40 am
Location: Highlands Ranch, Colorado

Re: Faxing with Linx adapter

Post by Ricker » Sat Dec 15, 2012 7:51 pm

I'm so frustrated right now.

I hooked up the Linx about a week or so ago. With the first try, I successfully sent one page test fax to my parents.
So, tonight I attempted to send a TWO page fax to the same number. No luck. Two failed communication errors in a row. On the third attempt, I tried *99 and the number, still with no luck. Doesn't make sense.

My fax machine is an Epson Artisan 800 Multi Fxn.

My Linx is plugged into a wall socket about 3ft from the Telo. The phone line is connected from the Linx to the Fax machine.

Any suggestions?
Customer Since: 11/13/12
Hardware: Telo with 1 HD2
Service: Premier 11/23/12
Century Link Port: 11/13/12 - 11/19/12
Internet ISP: Comcast
Speed 50MB/10MB
Other Handsets: Uniden D1680-4XT
Router: Cisco Linksys EA4500 or Apple Airport Extreme

EX Bell
Posts: 401
Joined: Fri Jan 20, 2012 10:42 pm
Location: Toronto, Ontario

Re: Faxing with Linx adapter

Post by EX Bell » Sat Dec 15, 2012 9:55 pm

Try connecting directly to the Telo. Can you send multi-page faxes now?
I really tried every combination I could think of, but had failures each time with the Linx adapter when trying to send a multi-page facsimile. For me, multi-page faxes send consistently, without errors when my Epson Workforce 845 is connected directly to the Telo.
Customer Since: 1/17/12
Service: Premier 1/30/2012
BELL Canada Port: 1/30/12 - 2/13/12
TekSavvy via BELL FTTN: 25 Mbps/10 Mbps
Setup: Sagemcom 2864 > Cisco E2000 > Time Capsule v1 > Telo
Handsets: Panasonic KX-TG6655S DECT 6.0

murphy
Posts: 7165
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Faxing with Linx adapter

Post by murphy » Sun Dec 16, 2012 2:56 am

Did you put the Linx in fax mode in your my.ooma account?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

EX Bell
Posts: 401
Joined: Fri Jan 20, 2012 10:42 pm
Location: Toronto, Ontario

Re: Faxing with Linx adapter

Post by EX Bell » Sun Dec 16, 2012 7:11 am

murphy wrote:Did you put the Linx in fax mode in your my.ooma account?
Hi Murphy,
My apologies if you're addressing Ricker. In my case, yes I did try Fax Mode with the Linx adapter.

"Received the Linx adapter today. I like it a lot as an adapter to access instant second line and it works great with private accounts and distinctive ring, but unfortunately it's not a solution for faxing with my Epson Workforce 845. Maybe another fax machine would work better, but in multiple tests, facsimiles failed with the Linx adapter only 15ft and one wall thickness (lathe and plaster) away. Fails in "Fax machine" mode, fails in "Phone" mode, fails in "Phone" mode with a *99 prefix and *98 doesn't seem to work at all with the Linx adapter (gives a busy signal before the fax number is finished dialing). Just too much noise on a Linx connection for my nit-picky fax machine I guess. Disappointing since I was hoping my clients would have a trouble-free solution for their fax machines, but it looks like direct connection to the Telo may be required, depending on the fax machine. I'll have to run tests and decide on a case by case bases what will work."
Customer Since: 1/17/12
Service: Premier 1/30/2012
BELL Canada Port: 1/30/12 - 2/13/12
TekSavvy via BELL FTTN: 25 Mbps/10 Mbps
Setup: Sagemcom 2864 > Cisco E2000 > Time Capsule v1 > Telo
Handsets: Panasonic KX-TG6655S DECT 6.0

Ricker
Posts: 17
Joined: Sun Dec 02, 2012 6:40 am
Location: Highlands Ranch, Colorado

Re: Faxing with Linx adapter

Post by Ricker » Sun Dec 16, 2012 9:44 am

Ok, I just found out that my faxes have gone through, BUT my Epson Artisan 800 indicates that the Communication has failed. Error Code: 0503. Very strange to me that the faxes would go through, but the fax machine would indicate otherwise.

The faxes are going through with my preferences set up as the following on MyOOMA:
TELO: Phone or Fax Machine
LINX: Fax Machine
Customer Since: 11/13/12
Hardware: Telo with 1 HD2
Service: Premier 11/23/12
Century Link Port: 11/13/12 - 11/19/12
Internet ISP: Comcast
Speed 50MB/10MB
Other Handsets: Uniden D1680-4XT
Router: Cisco Linksys EA4500 or Apple Airport Extreme

EX Bell
Posts: 401
Joined: Fri Jan 20, 2012 10:42 pm
Location: Toronto, Ontario

Re: Faxing with Linx adapter

Post by EX Bell » Mon Dec 17, 2012 12:06 pm

Ricker wrote:Ok, I just found out that my faxes have gone through, BUT my Epson Artisan 800 indicates that the Communication has failed. Error Code: 0503. Very strange to me that the faxes would go through, but the fax machine would indicate otherwise.

The faxes are going through with my preferences set up as the following on MyOOMA:
TELO: Phone or Fax Machine
LINX: Fax Machine
Interesting. My Epson Workforce 845 indicates failure with the Linx in "Fax Mode" and Faxtoy.net actually shows a failed fax (just a bunch of lines). So it sounds like Epson's are really inconsistent with the way they fax.
Customer Since: 1/17/12
Service: Premier 1/30/2012
BELL Canada Port: 1/30/12 - 2/13/12
TekSavvy via BELL FTTN: 25 Mbps/10 Mbps
Setup: Sagemcom 2864 > Cisco E2000 > Time Capsule v1 > Telo
Handsets: Panasonic KX-TG6655S DECT 6.0

Ricker
Posts: 17
Joined: Sun Dec 02, 2012 6:40 am
Location: Highlands Ranch, Colorado

Re: Faxing with Linx adapter

Post by Ricker » Mon Dec 17, 2012 5:42 pm

Ok, so here's the deal. I unplugged my Linx from the wall outlet, and disconnected it from the printer/fax/copier.

I tried faxing a document without the Linx and it worked just fine. No errors or communication failures.

So, with that in mind, i'm returning the Linx to OOMA.
Customer Since: 11/13/12
Hardware: Telo with 1 HD2
Service: Premier 11/23/12
Century Link Port: 11/13/12 - 11/19/12
Internet ISP: Comcast
Speed 50MB/10MB
Other Handsets: Uniden D1680-4XT
Router: Cisco Linksys EA4500 or Apple Airport Extreme

EX Bell
Posts: 401
Joined: Fri Jan 20, 2012 10:42 pm
Location: Toronto, Ontario

Re: Faxing with Linx adapter

Post by EX Bell » Mon Dec 17, 2012 7:08 pm

Ricker wrote:Ok, so here's the deal. I unplugged my Linx from the wall outlet, and disconnected it from the printer/fax/copier.

I tried faxing a document without the Linx and it worked just fine. No errors or communication failures.

So, with that in mind, i'm returning the Linx to OOMA.
If you just bought it for use with your faxed, then I could see why you would return it. However, it does give you access to instant second line or allows you to separate a second number on a private account, and for those two functions, it does work very well.
Customer Since: 1/17/12
Service: Premier 1/30/2012
BELL Canada Port: 1/30/12 - 2/13/12
TekSavvy via BELL FTTN: 25 Mbps/10 Mbps
Setup: Sagemcom 2864 > Cisco E2000 > Time Capsule v1 > Telo
Handsets: Panasonic KX-TG6655S DECT 6.0

Ricker
Posts: 17
Joined: Sun Dec 02, 2012 6:40 am
Location: Highlands Ranch, Colorado

Re: Faxing with Linx adapter

Post by Ricker » Fri Dec 21, 2012 9:20 am

I'm getting close to returning the LINX. I got the OK from OOMA.

"I just purchased a brand new Brother MFC-J435w all-in-one from Best Buy. It supposedly has a much slower baud rate than my current Epson Artisan 800. I look forward to giving it a try.
Customer Since: 11/13/12
Hardware: Telo with 1 HD2
Service: Premier 11/23/12
Century Link Port: 11/13/12 - 11/19/12
Internet ISP: Comcast
Speed 50MB/10MB
Other Handsets: Uniden D1680-4XT
Router: Cisco Linksys EA4500 or Apple Airport Extreme

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