No caller information, just "Incoming Call"

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mrbear
Posts: 5
Joined: Sat Dec 06, 2008 6:12 pm

No caller information, just "Incoming Call"

Post by mrbear » Sat Apr 25, 2009 4:59 am

So my mom and sisters are saying that when someone calls, the caller information doesn't show up on the phone, it just says "Incoming Call" or something like that. It worked before (with ooma) but stopped working less than a week ago.
Does anyone know whats up or does anyone else have this problem?

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: No caller information, just "Incoming Call"

Post by niknak » Sat Apr 25, 2009 7:29 am

Maybe those callers are blocking their caller ID?

murphy
Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: No caller information, just "Incoming Call"

Post by murphy » Sat Apr 25, 2009 12:30 pm

Are they answering after the first ring? The caller ID is sent just before the second ring.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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