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#94729 by napochan
Sun Apr 08, 2012 12:43 pm
The Telo connection intermittently drops for no apparent reason so I want to check the version of the Telo firmware and see whether an update is available. How do I check the version?
#94732 by thunderbird
Sun Apr 08, 2012 1:57 pm
napochan wrote:The Telo connection intermittently drops for no apparent reason so I want to check the version of the Telo firmware and see whether an update is available. How do I check the version?

Dial *#*#001 using a phone connected to the Ooma Telo. The Ooma Tolo speaker will Speak the version of software.


To help stabilize your Ooma Internet connection turn off MAC address Spoofing, which can cause dropped calls, garbled voice, and other problems, by doing the following:
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem and the Ooma Device. Repower the Modem. When the Modem is done booting repower your Ooma device.

If your connection is Modem-Router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem, your Router and Ooma Device. Repower the Modem. When the Modem is done booting repower your Router. When the Router is done booting, repower your Ooma device.

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