Disable Voicemail option / feature

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backscatter
Posts: 1
Joined: Thu Mar 15, 2012 6:19 am

Disable Voicemail option / feature

Post by backscatter » Thu Mar 15, 2012 6:22 am

Please add the ability to disable the voicemail as a Basic feature. Currently, the only option available is to delay the voicemail pickup for up to 59 seconds -- there is no way to completely disable this feature so that voicemail never picks up.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Disable Voicemail option / feature

Post by thunderbird » Thu Mar 15, 2012 6:42 am

backscatter wrote:Please add the ability to disable the voicemail as a Basic feature. Currently, the only option available is to delay the voicemail pickup for up to 59 seconds -- there is no way to completely disable this feature so that voicemail never picks up.
You can call Ooma Customer Support and they will disable your voicemail. But the drawback is that you can't later have it enabled again.

rschoonh
Posts: 15
Joined: Fri Jan 29, 2010 1:42 pm
Location: Los Angeles, CA

Re: Disable Voicemail option / feature

Post by rschoonh » Wed Apr 04, 2012 3:07 pm

I second this feature request (ability to completely turn off voicemail). I got Ooma for my folks, but they (perhaps like many others) cannot deal with the minimalist controls on the Telo. They continue to use a DECT phone with answering machine instead. The problem is that when their answering machine is off, or full, or they are simply already on the line speaking with someone, a call can roll to the Ooma VM without their knowing about it. Being able to turn of the Ooma VM feature would solve this, and seems like a simple enough feature to implement. Of course, it should be a toggle in the Dashboard, rather than a customer service call that cannot later be undone.
Ooma Telo with one handset on AT&T U-verse 6Mb DSL

sailcat25
Posts: 62
Joined: Mon Jun 20, 2011 7:27 am

Re: Disable Voicemail option / feature

Post by sailcat25 » Thu Apr 05, 2012 6:33 am

Which begs the question: Why can't a voicemail deactivation be undone?

EX Bell
Posts: 401
Joined: Fri Jan 20, 2012 10:42 pm
Location: Toronto, Ontario

Re: Disable Voicemail option / feature

Post by EX Bell » Thu Apr 05, 2012 7:01 am

According to Bobby B, there were plans to add a On/Off toggle back in 2008. You should send him an email and ask why it still doesn't exist.
Last edited by EX Bell on Thu Apr 05, 2012 10:26 am, edited 1 time in total.
Customer Since: 1/17/12
Service: Premier 1/30/2012
BELL Canada Port: 1/30/12 - 2/13/12
TekSavvy via BELL FTTN: 25 Mbps/10 Mbps
Setup: Sagemcom 2864 > Cisco E2000 > Time Capsule v1 > Telo
Handsets: Panasonic KX-TG6655S DECT 6.0

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Bobby B
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Location: Palo Alto, CA
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Re: Disable Voicemail option / feature

Post by Bobby B » Thu Apr 05, 2012 8:36 am

If you contact Ooma support, they can enable or disable your voicemail box.
Bobby B

mjl1297
Posts: 5
Joined: Sat Dec 22, 2012 10:52 pm

Re: Disable Voicemail option / feature

Post by mjl1297 » Tue Jul 23, 2013 4:53 pm

Bobby B wrote:If you contact Ooma support, they can enable or disable your voicemail box.
According to a customer service representative I just finished chatting with they can only disable it WITH NO option to enable it again later on which is absurd. Like salicat25 says why can this not be undone? More to the point why isn't there an option to disable it from the dashboard in the first place particularly since it has allegedly been coming since 2008?

EX Bell
Posts: 401
Joined: Fri Jan 20, 2012 10:42 pm
Location: Toronto, Ontario

Re: Disable Voicemail option / feature

Post by EX Bell » Tue Jul 23, 2013 9:19 pm

mjl1297 wrote:
Bobby B wrote:If you contact Ooma support, they can enable or disable your voicemail box.
According to a customer service representative I just finished chatting with they can only disable it WITH NO option to enable it again later on which is absurd. Like salicat25 says why can this not be undone? More to the point why isn't there an option to disable it from the dashboard in the first place particularly since it has allegedly been coming since 2008?
Tom B from Ooma wrote:Previously it was permanent because it was resource intensive to undo, now support has an easy tool to disable or enable the mailbox.
Unfortunately, it would appear the customer service rep you spoke with has old information which is no longer accurate.
Last edited by EX Bell on Wed Jul 24, 2013 4:55 am, edited 1 time in total.
Customer Since: 1/17/12
Service: Premier 1/30/2012
BELL Canada Port: 1/30/12 - 2/13/12
TekSavvy via BELL FTTN: 25 Mbps/10 Mbps
Setup: Sagemcom 2864 > Cisco E2000 > Time Capsule v1 > Telo
Handsets: Panasonic KX-TG6655S DECT 6.0

mjl1297
Posts: 5
Joined: Sat Dec 22, 2012 10:52 pm

Re: Disable Voicemail option / feature

Post by mjl1297 » Tue Jul 23, 2013 10:45 pm

Well that is good to know. Now how do I get in touch with someone at Ooma that does know what they are talking about?

EX Bell
Posts: 401
Joined: Fri Jan 20, 2012 10:42 pm
Location: Toronto, Ontario

Re: Disable Voicemail option / feature

Post by EX Bell » Wed Jul 24, 2013 5:21 am

mjl1297 wrote:Well that is good to know. Now how do I get in touch with someone at Ooma that does know what they are talking about?
You're in the right place. Not saying that's the way things should be, but it is they way things are with many tech companies. Phone support is expensive, so you always have a team of less experienced L1 techs that answer calls first and generally deal with only the basics. Getting inaccurate information from one of them is inevitable from time to time. I have experienced this with Microsoft, Apple, Bell, etc.

Generally I find Ooma tech support to be very good, but I don't expect the L1 techs to have all the answers, and so I ask my questions here first. I know that long time users with a lot of experience will help and when it's appropriate, high level Ooma reps will respond.
Customer Since: 1/17/12
Service: Premier 1/30/2012
BELL Canada Port: 1/30/12 - 2/13/12
TekSavvy via BELL FTTN: 25 Mbps/10 Mbps
Setup: Sagemcom 2864 > Cisco E2000 > Time Capsule v1 > Telo
Handsets: Panasonic KX-TG6655S DECT 6.0

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