Not a good start

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jayjay8382
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Joined: Wed Feb 08, 2012 2:07 pm

Not a good start

Post by jayjay8382 » Wed Feb 08, 2012 2:16 pm

I purchased Ooma recently and was hoping for a better initial experience.

Activation was fine however I had a few problems and found instructions lacking in details:

1) My voicemail took 3 days to activate after contacting customer support.

2) I am used to dailing 10 digits to making a local and long distance call on cell phones, however no mention in the "quick start" instructions that 10 digit dialing does not work. It took a call to customer service and a change in my preferences to figure out this problem. I don't care if I have to dial 1 first, but at least have that in the instructions and "this call can't be completed at this time" while dialing.

3) No mention in the instructions what all the buttons on the unit represented. Most are self explaining, but not all. Now I had to get online and search randomly to finally figure out a few buttons.

Sadly, my mother wants to try ditching her local phone for VOIP but I cannot recommend Ooma right now to her. She'd spend an hour on the phone with me asking questions instead of having an easy setup. Hopefully these issues are fixed quickly.

Jason

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lbmofo
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Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Not a good start

Post by lbmofo » Wed Feb 08, 2012 2:24 pm

Besides Ooma looking into your feedback, wouldn't your mother be in a better place since her son already knows what to do?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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jayjay8382
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Joined: Wed Feb 08, 2012 2:07 pm

Re: Not a good start

Post by jayjay8382 » Wed Feb 08, 2012 2:31 pm

I also forgot to mention that Ooma automatically signs me up for Ooma Premiere and I have to manually cancel that account in order not to be charged. I didn't ask to sign up, I just activated my account and was automatically set to Ooma Premiere.

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lbmofo
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Re: Not a good start

Post by lbmofo » Wed Feb 08, 2012 2:33 pm

jayjay8382 wrote:I also forgot to mention that Ooma automatically signs me up for Ooma Premiere and I have to manually cancel that account in order not to be charged. I didn't ask to sign up, I just activated my account and was automatically set to Ooma Premiere.
For this one, Ooma website tells you about opting out before your free trial of Premier ends on one of the interactive screens during activation process.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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jayjay8382
Posts: 4
Joined: Wed Feb 08, 2012 2:07 pm

Re: Not a good start

Post by jayjay8382 » Wed Feb 08, 2012 2:36 pm

Should be an opt-in!

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lbmofo
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Location: Greater Seattle
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Re: Not a good start

Post by lbmofo » Wed Feb 08, 2012 2:41 pm

jayjay8382 wrote:Should be an opt-in!
I hear you. Most free trials are done this way though such as credit card protection program, travel club, magazine subscription etc.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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thunderbird
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Joined: Mon Nov 08, 2010 4:41 pm

Re: Not a good start

Post by thunderbird » Wed Feb 08, 2012 3:21 pm

So jayjay8382m, did you ever go into My Ooma and turn on ten digit calling, located at https://my.ooma.com/system ?

FX4
Posts: 84
Joined: Wed Sep 14, 2011 5:14 am

Re: Not a good start

Post by FX4 » Tue Mar 13, 2012 6:26 pm

Wow it sounds to me like you are better suited paying the monthly phone bill. Clearly you do not like being your own IT person. As information technology things go Ooma is pretty darn easy.

jayjay8382
Posts: 4
Joined: Wed Feb 08, 2012 2:07 pm

Re: Not a good start

Post by jayjay8382 » Tue Mar 13, 2012 6:38 pm

What is with all the Ooma snobbishness on the forums? Can't handle critique? Figured it out and I moved on, definitely unsubscribing from this post.

FX4
Posts: 84
Joined: Wed Sep 14, 2011 5:14 am

Re: Not a good start

Post by FX4 » Tue Mar 13, 2012 6:47 pm

I think I was attempting to politely say that your expectations are a little unrealistic. You are asking for better service from a basically free service (you buy the hardware, just like you used to do with Ma Bell) than most phone companies give you these days.

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