Here's some information that helped USA Ooma Users.tommyp2 wrote:I am not sure if this is specific to OOMA Canada, but when I place a call to a toll free number (e.g. 1-800, 1-888, 1-877, 1-866), I am only able to successfully connect once for every three numbers I attempt to call. The other two times, I get the message "The number you are dialing cannot be reached from your calling area". If I receive this message, I am never able to connect to that specific toll free number. I am just wondering if this problem is being experienced by other Canadian OOMA customers.
8xx Toll Free Number Calling Problem:
You now must not have caller ID blocking. If you do, then dial *82 before a toll free call.
1) The issue has been found to relate to Caller ID blocking - and my setting was indeed set to block my caller ID on outgoing calls. We switched off that feature, rebooted the Ooma Telo, and lo and behold, ALL 800 #s went through first try, no issue(!)
2) In addition, it was reported that even with the caller ID blocking active, if you wait 5-10 seconds after the fast busy, the call apparently does connect (I never tried this and still haven't)
Next if that doesn’t work:
Try calling with a *99 in front of the number for the Oomo Hub.
Try Calling with a *99, *98 or *96 in front of the number if you have an Ooma Telo.
Have you tried contacting Ooma Customer Support. For myself, I find that an E-mail works best.tommyp2 wrote:Thanks very much for replying to my post. Unfortunately, none of your suggestions seemed to work for me. I believe the problem has something to do with the Canadian setup or my area code. The customer service staff have not been much help for me either.
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
- Bobby B
- Ooma Moderator
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- Joined: Mon Feb 18, 2008 8:41 pm
- Location: Palo Alto, CA
the Rogers local access number for Inquiries (Other Countries than Canada and US) 1-416-935-5555.
I have a 1-800 type # for Rogers for the United States, but it is not presently working. I shall post a follow-up if I can locate a current 1-800 # for calls from the United States.