This is completely crazy. How is it that Ooma thinks that just having a continuous ring for my 2nd caller would solve the call waiting issue? Busy signals are not annoying at all to the caller. I would appreciate it if I heard a busy signal rather than a continuous ring, then I would know to call back.
I was surprised to find so many threads about this and yet this problem has not been fixed. Had I known this, I would've purchased Vonage or something. I want call waiting, but just as important, if I am busy on a line I want my other caller to know it. Not just have them wait ring after ring to see if maybe I pick up the phone.
This is absurd. I've had my Ooma for a week and I already hate it.
Just ordered Vonage and verified with them that if I disable call waiting the other caller would get a busy signal. My mistake for not reading up on this before.
But please understand Ooma designs systems & features with most home phone users in mind. Just because you have this special need, it doesn't mean the rest of the Ooma users would desire what you want. At the least, please don't push what you want as if everyone else in the world would naturally opt for it.
If people want to disable call waiting, the assumption that most people would like the call waiting call to roll into voicemail is a good one I think. Unless they disable voicemail too (this is on Ooma's future roadmap for the online portal). Perhaps, then, Ooma might decide to give busy siganl when both voicemail and call waiting are disabled and when you are on a call. This is the route Vonage has taken as well it seems (with both VM and CW disabled, call waiting calls get busy siganl).
I'm not sure if you're aware of it, but I did not create this thread. I found probably 5 threads discussing the same issue. So yeah, some people would like to get a busy signal for the next caller as stated here by multiple users and the creator of this and the other threads I visited.
Ooma has failed in providing something very useful. I know TWC and Vonage (which I should receive in the next few days) give people the option: "While disabling call waiting have next caller go to: a) VM; b) continuous ringning; c) busy signal; d) forward to a different number; e) I believe you get my point".
So no, it's not a matter of employment reason. I prefer it that way even on my cell phone. As you said, don't try to push me into wanting what you want, because simply everyone has different tastes.
BTW, just so you know, you should've read the whole thread since I am not the first discussing this issue.
You're quite rude, Ooma dude.
Voice mail at least gives me the satisfaction of completing the communication.
Just my 2 cents.
ooma hardware: core (hub/scout) and Telo
Lifetime Premier Member
In summary, Ooma currently does not have a way for users to disable their VM from Ooma web portal hence if call waiting is disabled, call waiting calls would end up in VM. If Ooma customer service disables VM for you from the backend, the behavior is for call waiting calls to get continuous ring rather than busy signal.
Although this behavior is not inline with traditional POTS. I think it is a stretch to call it "completely crazy" or "absurd."
Perhaps in the future, when Ooma implements option for users to disable VM on Ooma web portal, coupled with call waiting disable currently already in place, call waiting calls may get busy signal.
Until this happens, Ooma does not meet your "special" needs. If you have other questions about Ooma features, please feel free to ask on this forum.