Number Port...it was quick!

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u00marf
Posts: 2
Joined: Fri Dec 23, 2011 6:01 am

Number Port...it was quick!

Post by u00marf » Fri Dec 23, 2011 6:31 am

Ported our number from AT&T to Ooma. Instead of taking 3 weeks it took 3 days. Not bad at all. We live in western burbs of Chicago.

Nargg
Posts: 9
Joined: Fri Jan 27, 2012 5:34 pm

Re: Number Port...it was quick!

Post by Nargg » Sat Jan 28, 2012 1:18 pm

I used to work for a telcomm. It normally takes about 30 seconds to port a number. Not sure why Ooma has such a long wait time, unless they are under-manned for the work. In my personal experience, I've ported my number 2 times before, and a cell phone number a handful of times too. Each time on those it was done within a hour of request. Hopefully Ooma will do better on this in the future.

Frankjake
Posts: 15
Joined: Fri Dec 09, 2011 3:48 pm

Re: Number Port...it was quick!

Post by Frankjake » Sun Jan 29, 2012 8:36 am

It took 7 days for mine, not the 3 weeks as expected.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Number Port...it was quick!

Post by lbmofo » Sun Jan 29, 2012 12:28 pm

Nargg wrote:I used to work for a telcomm. It normally takes about 30 seconds to port a number. Not sure why Ooma has such a long wait time, unless they are under-manned for the work. In my personal experience, I've ported my number 2 times before, and a cell phone number a handful of times too. Each time on those it was done within a hour of request. Hopefully Ooma will do better on this in the future.
Wireless to wireless in most cases are done within 5 minutes. However, from and to landline/voip is a different story. FCC has mandated these to be done within a business day (simple ports). But Ooma is exempt from this rule because they are considered a "reseller" because resellers are considered "non simple."
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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