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#90657 by sailcat25
Tue Dec 13, 2011 7:43 am
After receiving a busy signal the Telo handset will not redial from the "R" button, the call must either ring or be completed for the redial function to work. Even the cheapest phones will redial the last number whether busy or not.

Ooma can you fix this?


Dan
#90661 by lbmofo
Tue Dec 13, 2011 8:14 am
If you hear a busy signal, that means the call you just made made it to the "recently called" list when you press the "R" button?

If so, the most recently called number should be highlighted, then you just press the left softkey "Call" and you should be good? This is, of course, given that you have a dialtone (no busy signal) or the previous call is terminated.
#90666 by sailcat25
Tue Dec 13, 2011 9:44 am
If you hear a busy signal, that means the call you just made made it to the "recently called" list when you press the "R" button?



Thank you for the reply.

The number does not make it to the "recently called" list ("R" button) if the dialed/called number was busy so there's no way to press the soft call button to redial because the number isn't listed. In order to call the number in question again I've had to manually re enter via the keypad and try again until the number either rings or is answered. Then the dialed number is stored in the recently called "R" button list and can be redialed via the "Call" soft button.
#90669 by thunderbird
Tue Dec 13, 2011 10:47 am
Some things to try:

You might try resetting the Telo handset(s):

To reset the Ooma hand set.
1. Turn off the HS by press & hold the End/Red button.
2. Press & hold the two keys: Left soft key and '0' (zero) key.
3. Turn on the HS by press the End/Red key.
4. Let go the keys in step 2.
The HS will goes into auto registration mode, so you may have to re-register the handset to the Ooma Telo.

Note: To all those users with the handset stuck in SEARCHING

When pressing the left soft key + the 0....YOU MUST HOLD DOWN THOSE KEYS while turning handset back on....
THEN and ONLY THEN will the handset enter the registration mode, which allows you to input the four digit code.

You could also do a factory reset of the Ooma Telo.
Ooma Telo Factory Reset:
Dial *#*#099 on the phone attached to Telo to issue a factory reset.
A recording will come on the line and ask if you really want to do a factory reset. Press 1 for yes, and press 2 or hang up for no. After pressing 1, you will hear a busy signal. After hanging up, the number 1 light stays lit yellow on the face of the Ooma Telo. After a short period of time, only the number 1 & 2 lights remain lit blue. Then after more time, the Ooma Telo goes into the boot sequence, and comes back on line. If you are using an Ooma Wi-Fi dongle, you have to access Ooma Setup and rescan for the Wi-Fi network before a Wi-Fi connection can be made. The same is true for DSL, if you have to enter Connection type PPoE and a Name and Password for the Internet provider connection. You will have to reset MAC address to Use Built In, reset your Quality of Service Upstream/Downstream Internet Speed settings, and Bluetooth settings if you are using Ooma’s USB Bluetooth dongle.

Sometimes the *#*#099 command has to be issued three or four times, before the factory reset sequence starts and is completed.

Next:
Power off the Ooma device for 20 minutes. This allows time for the Ooma servers to reload/reset/correct your Ooma profile. Then repower the Ooma device and test.

If all of the above doesn’t work, call customer service and report the problem.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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