Something on your mind? Want to give us feedback on something in particular or everything in general? Tell us how we are doing!
#89932 by lbmofo
Wed Nov 23, 2011 5:36 pm
Apparently main Ooma support phone line is having issues due to POTS? :)

But Ooma is doing a great job keeping folks up to speed via social media:

http://twitter.com/#!/ooma
https://www.facebook.com/#!/oomainc

Ooma Support page had this following blurb:

We're currently troubleshooting an issue with our main support number. If you require technical assistance, please call our alternate number at 1-866-493-6662.
#89935 by Lakeo
Wed Nov 23, 2011 6:59 pm
In my opinion, social media is a piss poor way to communicate with your customers. If it's important, then it should be communicated to all OOMA customers by email!

lakeo
#89937 by lbmofo
Wed Nov 23, 2011 7:36 pm
There is always a balance to strike. Social media is good because the info is out there for people who want to get informed.

Btw, do you get an email when your internet or TV channel goes out? Do you get an email for some 800-Comcast number being down? Appropriate level of communication is better than spamming heck out of people.
#89939 by tommies
Wed Nov 23, 2011 7:57 pm
There is people, like me, who does not want any thing to do with facebook nor twister. IMO, I prefer sticky post on the forum, and then email.

I'm not so sure, but I think those 800 number should be on POTS, which will be the last one to go down in any circumstance (natural disaster, etc...) However, a tree falling down and cut off the phone line is another problem, but it has nothing with the down servers.

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