My caller ID is incorrect / not shown.

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petermvnelson
Posts: 2
Joined: Thu Jan 20, 2011 8:43 am

My caller ID is incorrect / not shown.

Post by petermvnelson » Sat Nov 19, 2011 4:52 pm

I would like people I call to see my CORRECT caller ID.
Now, my c aller ID is shown as "Out of Area"

How do I change ????

Pete N.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: My caller ID is incorrect / not shown.

Post by thunderbird » Sat Nov 19, 2011 6:25 pm

petermvnelson wrote:I would like people I call to see my CORRECT caller ID.
Now, my c aller ID is shown as "Out of Area"

How do I change ????

Pete N.
How do I know what name is coming up in my outbound caller-ID?
The name you used in the billing field on your account is used as the outbound caller name.

When I call someone else they tell me they don't see my name! What's going on?
Ooma updates a national caller-ID database with your name and number when you activate your service. Some phone companies will only periodically update their database, so if your name does not show up when another person receives a phone call form you, it could be that the phone company delivering the call to the other person has not been updated yet.

Contact Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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