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#89567 by chaunghian
Tue Nov 15, 2011 12:48 am
Last month, I tried to register for my Ooma Core that I bought 2 year ago.
I didn't see the Billing Information. But I end up didn't register.
But now When I try to register, it has the billing information and make me agree to pay tax and fees?
I thought Ooma Core ("Grandfathered") device is excluded from Tax and Fees?
Does anyone know about this? Do I have to pay taxes and fees now? The box said no monthly fees...

I had another Telo which increased to $40 from $11.95. This one i understand because I agreed Taxes and Fees subject to change.

Thanks :?:
#89571 by lbmofo
Tue Nov 15, 2011 7:15 am
Did you buy it new? If you registered 2 months ago, it should be up and running and no need to re-register.
#89589 by thunderbird
Tue Nov 15, 2011 3:32 pm
chaunghian wrote:Last month, I tried to register for my Ooma Core that I bought 2 year ago.
I didn't see the Billing Information. But I end up didn't register.
But now When I try to register, it has the billing information and make me agree to pay tax and fees?
I thought Ooma Core ("Grandfathered") device is excluded from Tax and Fees?
Does anyone know about this? Do I have to pay taxes and fees now? The box said no monthly fees...

I had another Telo which increased to $40 from $11.95. This one i understand because I agreed Taxes and Fees subject to change.

Thanks :?:

For this problem it would be better to contact one of the following for help and clarification:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST


Sales Information
Visit the buy page for a list of authorized resellers.
Email: sales@oomacare.com
Phone: 1-866-452-OOMA (6662)
Monday-Friday 8am-5pm PST
Saturday-Sunday closed.

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