receiving fax

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jlwalw
Posts: 2
Joined: Wed Apr 15, 2009 3:43 am

receiving fax

Post by jlwalw » Wed Apr 15, 2009 3:49 am

Does anyone have problem receiving fax? I cannot receive any fax coming in. Help! Thanks.

sburke39
Posts: 10
Joined: Wed Feb 11, 2009 1:49 pm

Re: receiving fax

Post by sburke39 » Wed Apr 22, 2009 6:35 pm

I too had problems receiving fax messages when the machine is set to automatically answer (mine was set to answer after 4 rings, same as the old answering machine). Now with OOMA, the only way I've been able to recieve a fax is to manually start the fax receive function, which means anyone sending a fax has to call ahead of time. And I obviously have to be there to start the process.

I don't use the fax enough for this to be a major issue. But it would be nice if I could have left it working as it was before. What would be even better is if OOMA would capture fax messages and send them to me as email.

murphy
Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: receiving fax

Post by murphy » Wed Apr 22, 2009 6:41 pm

jlwalw wrote:Does anyone have problem receiving fax? I cannot receive any fax coming in. Help! Thanks.
The fax machine must be connected to the hub.
Set the QOS values in the hub configuration to 0.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

jlwalw
Posts: 2
Joined: Wed Apr 15, 2009 3:43 am

Re: receiving fax

Post by jlwalw » Thu Apr 23, 2009 4:19 am

murphy wrote:
jlwalw wrote:Does anyone have problem receiving fax? I cannot receive any fax coming in. Help! Thanks.
The fax machine must be connected to the hub.
Set the QOS values in the hub configuration to 0.
What is the QOS? What does it do? If I put it to "0" for fax to come in, do I need to change it back when not using the fax functionality? Thanks.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: receiving fax

Post by WayneDsr » Thu Apr 23, 2009 6:12 am

QOS = Quality of Service.
If you set QOS to 0 and your call quality doesn't change, then you'd be ok to leave it. Generally, if it improves your fax it will improve your voice.

Wayne

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