Unauthorized Charges

Something on your mind? Want to give us feedback on something in particular or everything in general? Tell us how we are doing!
Post Reply
User avatar
franklasvegas
Posts: 58
Joined: Fri Oct 02, 2009 7:39 pm

Unauthorized Charges

Post by franklasvegas » Fri Oct 14, 2011 11:23 pm

Hello All:

I am a happy OOMA user for years.

I recently added a 3rd number to my system - $4.99/month. I was billed $4.99 on 10-13-2011 for "Misc. Ooma Item".
Also charged $29.99 on 10-13-2011 also "Misc. Ooma Item" - nice detailed descriptions for an automtion company.

Did I missed something? Is there a $29.99 charge for adding a "Virtual Number"?

Also in the past week or so have notices very garbbly calls. Been away from forums for awhile - is something going on with that? Seems to be with me hearing the person I am talking to - they never say I sound that way.

Thanks as always!

Frank
__________________________________________________________________________________
Frank
Scottsdale, AZ
Ooma Customer since August, 2009
Lifetime Premier Service
Ooma Telo

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Unauthorized Charges

Post by lbmofo » Fri Oct 14, 2011 11:41 pm

Did you get a Hawaii number or something?

viewtopic.php?t=12464#p87295
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

User avatar
franklasvegas
Posts: 58
Joined: Fri Oct 02, 2009 7:39 pm

Re: Unauthorized Charges

Post by franklasvegas » Fri Oct 14, 2011 11:43 pm

Yes - it was a Honolulu number...

Frank
__________________________________________________________________________________
Frank
Scottsdale, AZ
Ooma Customer since August, 2009
Lifetime Premier Service
Ooma Telo

Post Reply