Canceling Ooma after 3 years of premier service

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AriG
Posts: 1
Joined: Tue Sep 13, 2011 7:57 am

Canceling Ooma after 3 years of premier service

Post by AriG » Tue Sep 13, 2011 8:23 am

After 3 years of Ooma premier service I finally had to use the help desk. Wow that team is absolutly worthless.

On a positive note they were extremely confident and knowledgeable on providing all the information I need to leave Ooma (account number, Ooma address, etc).

Bravo Ooma, although you couldn't support your customer with troubleshooting, at least you did assist me on expediting my exit. Bravo!

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Canceling Ooma after 3 years of premier service

Post by thunderbird » Tue Sep 13, 2011 8:26 am

To bad you had to leave Ooma. Good Luck.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Canceling Ooma after 3 years of premier service

Post by lbmofo » Tue Sep 13, 2011 8:40 am

AriG, sorry to see you go. I am wondering what kind of issues have you had with Ooma?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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Leeway
Posts: 933
Joined: Tue Apr 28, 2009 6:50 pm
Location: North of Milwaukee WI

Re: Canceling Ooma after 3 years of premier service

Post by Leeway » Wed Sep 14, 2011 7:58 pm

AriG,

What on earth could you have problems with after three years of premier service with Ooma that you couldn't come here and get some help?

It isn't fair to tell us you are just leaving without "what happened" to cause it. It would be hard to think that you've had 3 years worth of problems and stuck with it.

Hate to see you go. It must have been serious.

Donna

HikernMass
Posts: 7
Joined: Fri Sep 16, 2011 3:17 pm

Re: Canceling Ooma after 3 years of premier service

Post by HikernMass » Fri Sep 16, 2011 3:27 pm

I have had Ooma now for one mount. The set up was easy, the quality of calls is very very good!
This week I ported over my land line number and went well. Done in 7 days after initiated.
I got he premier and I say for $13.00 a month (including taxes) you cant beat it.
I did all the testing on all the features and all is very good.
Ooma keep up the good work !
ps. I have some friends that will be joining the Ooma Family

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highq
Posts: 421
Joined: Fri Dec 25, 2009 10:11 am
Location: New York, NY

Re: Canceling Ooma after 3 years of premier service

Post by highq » Fri Sep 16, 2011 3:37 pm

HikernMass, why hijack a thread instead of starting your own?

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Canceling Ooma after 3 years of premier service

Post by lbmofo » Fri Sep 16, 2011 4:32 pm

HikernMass wrote:I have had Ooma now for one mount. The set up was easy, the quality of calls is very very good!
This week I ported over my land line number and went well. Done in 7 days after initiated.
I got he premier and I say for $13.00 a month (including taxes) you cant beat it.
I did all the testing on all the features and all is very good.
Ooma keep up the good work !
ps. I have some friends that will be joining the Ooma Family
Welcome to Ooma. Good to hear.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

DawnW
Posts: 102
Joined: Thu Dec 24, 2009 4:10 am
Location: Charlotte, NC

Re: Canceling Ooma after 3 years of premier service

Post by DawnW » Sun Sep 25, 2011 6:20 pm

I have had to call customer support 3 times now. I have found them to be very helpful. One even stayed on the phone with me for over an hour helping me get back up and running.

Dawn

FX4
Posts: 84
Joined: Wed Sep 14, 2011 5:14 am

Re: Canceling Ooma after 3 years of premier service

Post by FX4 » Fri Oct 07, 2011 4:24 am

I'm kind of curious what happened too. I have been with Ooma for a little over a month and while the phone service isn't quite what I expected (call quality and some other issues) customer support has been very good.

kargo27
Posts: 12
Joined: Thu Oct 13, 2011 5:08 am

Re: Canceling Ooma after 3 years of premier service

Post by kargo27 » Thu Oct 13, 2011 5:26 am

I'd like to know what happened as well.

Looks like AriG posted a "quit and run". :)

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