Any online company that expects to serve customers 24/7 with 99.9% availability of services will have an infrastructure that is based in several distinct geological locations. This is especially important when that company is providing lifeline services like phone. So when there is a problem with power, natural disaster (Silicon Valley is prone to earthquakes), or internet outages, another location can take the load and continue to serve customers.
The question is why is Ooma not following what is industry standard protocol and distributing it's infrastructure?
Was this a failure of it's failsafe or load balancing systems?
Is the company so underfunded that it can't provide the service customers expect?
I recently switched from Vonage because I had been having problems with call quality. Oomas quality has been good, but I also expect 99.9% availability of the service I have purchased.
ALL services can go down just like ooma did.
Direct TV, SBC, DSL, and Comcast. I've had outages on all of them.
From Vonage's site: http://www.vonage.com/support.php?article=275
Internet Service Provider Outage
When there is a disruption of service in your broadband Internet Service, Vonage also offers the free option of having a Network Availability Number®. Now you don't have to be inconvenienced if your Internet connection fails. Your calls will be automatically forwarded to the phone number of your choice in the event your Internet connection is disrupted or your telephone adapter is disconnected.
How do I use the Network Availability Number Feature?
The Network Availability Number serves as your "safety net." In the event that your Internet connection is disrupted, calls will automatically be forwarded to the number of your choice. If enabled, calls to your Vonage number will automatically ring at your Network Availability Number.