What do you think any other provider would do for you given the same situation? I doubt it would be any different if not worse as stated in some of the posts I've read here.
I agree. Since they have their headquarters in Silicon Valley, noted home of bazillionaires like Steve Jobs and what's his name, they must have lots of money. Let's have them give us 10 times what Qwest gave us the last time my landline service was down for almost a week. Nah, make it 100 times that amount. Come to think of it, they already did. Qwest didn't give me squat.Bacon4JP wrote:Since this last service outage was very large, Ooma should provide some kind of compensation or goodwill to the customers. I think they should offer the lifetime premier subscription to those who want to buy it. Any thoughts?
Things happen in this ultra connected world. Can I send you some money to make you feel better because I love my ooma systems and that makes me liable?
Please forgive the terse attitude of my reply. I think that those who are out for a handout whenever a business has a slight problem are near the top of my list of irritants. No personal offense was meant.
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.
I don't even bother to call them for credit unless the outage is longer than a day. Mostly because I am so pxssed at that point.
The latest Ooma outage is nothing (3 hrs total for more than 2 years; that's awesome reliability).
FYI, with Ooma, you can't get credit
"Interruptions of Service: You acknowledge that Services are provided on a best efforts basis using the public network and third-party networks. Therefore, we will not provide any credits for interruptions of Service."