Ooma should compensate users for down service

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Bacon4JP
Posts: 1
Joined: Tue Jan 04, 2011 1:42 pm

Ooma should compensate users for down service

Post by Bacon4JP » Sat Aug 20, 2011 8:01 pm

Since this last service outage was very large, Ooma should provide some kind of compensation or goodwill to the customers. I think they should offer the lifetime premier subscription to those who want to buy it. Any thoughts?

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Leeway
Posts: 933
Joined: Tue Apr 28, 2009 6:50 pm
Location: North of Milwaukee WI

Re: Ooma should compensate users for down service

Post by Leeway » Sat Aug 20, 2011 8:30 pm

I think Ooma does compensate us already. I like my $0.00 cost just fine.

What do you think any other provider would do for you given the same situation? I doubt it would be any different if not worse as stated in some of the posts I've read here.

Donna

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southsound
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Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Ooma should compensate users for down service

Post by southsound » Sat Aug 20, 2011 9:50 pm

Bacon4JP wrote:Since this last service outage was very large, Ooma should provide some kind of compensation or goodwill to the customers. I think they should offer the lifetime premier subscription to those who want to buy it. Any thoughts?
I agree. Since they have their headquarters in Silicon Valley, noted home of bazillionaires like Steve Jobs and what's his name, they must have lots of money. Let's have them give us 10 times what Qwest gave us the last time my landline service was down for almost a week. Nah, make it 100 times that amount. Come to think of it, they already did. Qwest didn't give me squat.

Things happen in this ultra connected world. Can I send you some money to make you feel better because I love my ooma systems and that makes me liable?

Please forgive the terse attitude of my reply. I think that those who are out for a handout whenever a business has a slight problem are near the top of my list of irritants. No personal offense was meant.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

harry12
Posts: 32
Joined: Sun Nov 07, 2010 7:09 pm

Re: Ooma should compensate users for down service

Post by harry12 » Sun Aug 21, 2011 8:54 am

.
This thread is a joke, right?
Kinda like that woman trying to reach a weight of 1000 pounds and
her doctor does not see any psychiatric issues...
.

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EA PA
Posts: 576
Joined: Sat Jan 22, 2011 11:19 am

Re: Ooma should compensate users for down service

Post by EA PA » Sun Aug 21, 2011 1:45 pm

a-one-trillion-dollars-6.jpg
a-one-trillion-dollars-6.jpg (73.56 KiB) Viewed 2401 times
Really? :?
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

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lbmofo
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Location: Greater Seattle
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Re: Ooma should compensate users for down service

Post by lbmofo » Sun Aug 21, 2011 8:24 pm

Today, my cable internet went down for the 4th time this year, for hours. They didn't even know it was out until I called. :(
I don't even bother to call them for credit unless the outage is longer than a day. Mostly because I am so pxssed at that point.

The latest Ooma outage is nothing (3 hrs total for more than 2 years; that's awesome reliability).

FYI, with Ooma, you can't get credit

https://www.ooma.com/legal/terms-and-conditions

"Interruptions of Service: You acknowledge that Services are provided on a best efforts basis using the public network and third-party networks. Therefore, we will not provide any credits for interruptions of Service."
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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Givmeabrek
Posts: 23
Joined: Fri Jul 23, 2010 6:32 pm

Re: Ooma should compensate users for down service

Post by Givmeabrek » Sat Sep 17, 2011 11:32 am

Ha,ha....what percentage of 0.00 do you want??

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