OOMA pulled a fast one with their fees

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sal826
Posts: 6
Joined: Mon Dec 07, 2009 2:10 pm

OOMA pulled a fast one with their fees

Post by sal826 » Fri Aug 19, 2011 8:08 am

I'm sure OOMA could care less how pissed I am about them almost QUADRUPLING my fees from $11 to $40 /yr

How nice they made it a point IN THEIR ADVERTISING bragging about after a year of service you will have paid off the cost of the unit and would be getting FREE service going forward. Imagine my surprise when I went into my account settings and saw this amazing change.This is blatant bait/switch, and is very very much cause for a lawsuit.

And please don't tell me how "cheap"it still is compared to the competitors. As I recall, the competitors DO NOT CHARGE FOR EQUIPMENT. I'm off to visit my lawyer right after I'm done here.

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southsound
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Location: Harstine Island, WA

Re: OOMA pulled a fast one with their fees

Post by southsound » Fri Aug 19, 2011 8:23 am

Make sure your attorney will take the case on a contingency basis. Most attorneys I know charge a lot more than $40 to take a case - and you can't use them to make phone calls. As to the charges you are complaining about, they are lower than my CenturyLink taxes and surcharges. I keep a basic landline ($13.50 per month) because our DSL goes down when the power is out. They don't bother backing it up with batteries as they do our voice line. Their fees:
- Federal Access Charge = 5.77
- Federal Universal Service Fund = .83
- Taxes, fees & Surcharges = 1.88
Total extra charges for one line = $8.48 per month
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
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murphy
Posts: 7166
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: OOMA pulled a fast one with their fees

Post by murphy » Fri Aug 19, 2011 8:47 am

That's very close to the fees for my landline for the alarm system. It has no regional or long distance dialing capability.
The phone line costs $8.13 per month and the fees are $8.52 per month.
Federal Excise tax 0.43
Telecommunications Relay Service 0.08
E911 1.00
PA Gross Receipts tax surcharge 0.35
Federal Subscriber line charge 5.82
Federal Universal Service fee 0.84
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

sal826
Posts: 6
Joined: Mon Dec 07, 2009 2:10 pm

Re: OOMA pulled a fast one with their fees

Post by sal826 » Fri Aug 19, 2011 8:51 am

murphy wrote:That's very close to the fees for my landline for the alarm system. It has no regional or long distance dialing capability.
The phone line costs $8.13 per month and the fees are $8.52 per month.
Federal Excise tax 0.43
Telecommunications Relay Service 0.08
E911 1.00
PA Gross Receipts tax surcharge 0.35
Federal Subscriber line charge 5.82
Federal Universal Service fee 0.84
I totally get all that, but my gripe is the PRINCIPLE of the thing - they pulled this fee out of their arse.

WJBertrand
Posts: 123
Joined: Mon Aug 15, 2011 8:53 pm
Location: Ventura, CA

Re: OOMA pulled a fast one with their fees

Post by WJBertrand » Fri Aug 19, 2011 9:17 am

I don't think Ooma has any control over those local fees and taxes. In the materials I read before signing up they were very clear about that. Our local fees/taxes are about $3.42/mo. or ~$41/year, same as you. As these charges aren't paid to Ooma what would suing them accomplish? Whatever service you previously had was also charging you these fees if not more.
WJBertrand
Ventura, CA

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lbmofo
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Re: OOMA pulled a fast one with their fees

Post by lbmofo » Fri Aug 19, 2011 9:25 am

The $11.75 per year taxes had wording "subject to change:" viewtopic.php?t=11810#p82879
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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DTR
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Location: Western NC

Re: OOMA pulled a fast one with their fees

Post by DTR » Fri Aug 19, 2011 12:05 pm

And it's not Taxes (at least in NC it isn't) because they aren't selling you anything, so no sales taxes..... just fees, Network Access fees and 911 fee and etc.

Taxes thing may be different in other states?????? But in NC it's not considered a sales tax becasue it's a free service.

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lbmofo
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Re: OOMA pulled a fast one with their fees

Post by lbmofo » Fri Aug 19, 2011 12:10 pm

Fees or taxes...all the same to me. They are all due to government entities.

RRF is probably the most appropriate term (Regulatory Recovery Fee).
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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WJBertrand
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Location: Ventura, CA

Re: OOMA pulled a fast one with their fees

Post by WJBertrand » Fri Aug 19, 2011 2:30 pm

The word "fee" when paid to or imposed by a government entity is just a euphemism for tax IMNSHO.
WJBertrand
Ventura, CA

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highq
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Location: New York, NY

Re: OOMA pulled a fast one with their fees

Post by highq » Fri Aug 19, 2011 3:01 pm

WJBertrand wrote:The word "fee" when paid to or imposed by a government entity is just a euphemism for tax IMNSHO.
Are you saying that because you think "tax" is a more derisive or derogatory or denigratory term than "fee", and you just feel like sneering?

While neither may be welcomed with cheers and huzzahs, they're different.

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