I've learned a lot here... two months ago I didn't even know how to spell VOIP and now I are one.
viewtopic.php?f=8&t=12261&start=10#p85827edbriggs037 wrote:So, Oomameisters, what happened? I want an explanation.
No matter what kind of home phone service you have, it is a good idea to have a back up (cell phone).
oomg wrote:Yes, April 13, 2009 as I recall. Both Murphy and I (as well as a few others) have commented repeatedly that while very reliable, Ooma is not perfect, and as such, it is important to have a backup plan. That backup can be a landline, cell phone, or even an alternate VOIP service (even MagicJack). Once again, my backup was in place, and thus, suffered only minimal disruption. My bigger concern is losing my internet connection.murphy wrote:It happened once before in April 2009.echelonphoto wrote:Same here in New Jersey....is this the first time this happened? Mine is a business line....can't afford to have this happen
I respectfully submit that a business should have a minimum of two independent phone lines.
I've had ooma since February of 2009 - first the older hub as part of their "core" offering and then the Telo. I also have a landline through CentryLink (Qwest) as my internet is dependent on power being available to CenturyLink's DSL cabinets - and they don't bother to use battery backup on them - just on their voice cabinets. I have had much more downtime with my landline than with ooma. This includes the April 2009 outage. Sometimes in this very connected world we just have to do a little deep breathing and figure out what is the best of several less-than-perfect alternatives. For me, ooma is a winner. Would I use it alone considering my less than perfect DSL? Probably not. But it sure beats paying the going CenturyLink rate for caller ID, call waiting, two lines, free domestic long distance, etc. Your mileage may vary.oomaLiv1 wrote:Yes. I'm seeing a serice down as well. And wife says Ooma must go. Are there any stats on uptime and availability to counter FUD?
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.
I understand that there will be service interruptions, hopefully infrequently, and that you will restore service ASAP, but I'm very disappointed that Ooma failed in this long outage, to provide any notification on your Ooma_Status twitter account for at least 2-3 hours after the beginning of the complete system breakdown. That is totally unacceptable to me. It left 10's or 100's of thousands of your customers to flounder around for those hours, trying to establish is there was a local problem.
Secondarily, this outage causes me to wonder what kind of disaster planning Ooma has, or hasn't taken, to provide alternate paths of communication when this kind of outage occurs. Surely it would be possible to relocate, or redirect your ooma.com website to use an alternate path to the internet, so that everything doesn't thread through a single path to the world. I hope your staff will learn from this event, how to prevent or at least minimize future outages, and how to effectively keep your customers informed when they do occur.