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- Posts: 1
- Joined: Mon Jul 04, 2011 3:06 pm
I am wondering if this happened to anyone else. When activating I opted out of Premier but after the free two months I was billed for Premier anyway. When I called customer support I got a long, argumentative lecture about how I was wrong and they were right and there was no possible way that I opted out and got billed for premier anyway. I am a nice person but after enduring a condescending lecture from a fellow who is supposed to serve paying customers, I got quite angry, and now (because I don't like to get angry at people) I am quite upset and my day is ruined. Oh, well. The service has been working pretty well, anyway, except for occasional echoing in calls. Hope y'all have a good day.
- Posts: 679
- Joined: Fri Mar 06, 2009 9:46 pm
- Location: The State of Washington
if the computer said you didn't opt out then there without question you didn't opt out. Is the computer ever wrong? I don't think so. Next year with you have an option to opt out of premier you need to actually do it. Gees- I hear this all the time where I work, I say the computer is never wrong and it hasn't been. I have left a lot of people mad at me but, the computer was never wrong. Of course I do the inputting and I have never made a mistake--- according to my computer.
Ooma Telo, Hub.
1958 was a very good year!
No cell phone , no land line- just Ooma
all my eggs in one Ooma basket
I lied- my wife has a cell, but not me!! I like my privacy and not being attached to a phone.
- Posts: 9337
- Joined: Sun Mar 14, 2010 7:37 pm
- Location: Greater Seattle
You can still unenroll if that's what you want.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
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