The following comments are made for Ooma service between April 27, 2011 and May 10, 2011. We made more than 70 international calls in this time period utilizing Ooma 1000 minutes "international bundle". All of these calls were made to Bangladesh. We were actually able to talk in only 24 instances (about 30% success rate). All the failed calls are shown in the call-log with durations listed between 15 and 90 seconds. By adding the durations of these 70+ calls, I got a total call duration of about 600 minutes. By adding the durations of the 24 successful calls only, I got a total call duration of about 550 minutes. That means we were actually able to talk for 550 minutes even though the call durations come up to 600 minutes.
As it's been noted by some previous users, Ooma apparently starts counting call duration as soon as the caller dials a number and/or the phone starts ringing - not when the person at the other end actually picks up the phone and starts talking. This appears to be the reason why my failed calls are responsible for about 50 minutes out of my 600 minutes total.
My rating of Ooma service on a scale of 1 to 5 stars (where 5 is best, 1 is worst):
International Call Quality: 3.5 stars out of 5.0 ***
Domestic US Call Quality: 4.5 stars out of 5.0 ****
Type of Internet (Broad-band / Dial-up / DSL): Broad-band
Additional: Ooma customer service appears to be quite satisfactory.
As it's been noted by some previous users, Ooma apparently starts counting call duration as soon as the caller dials a number and/or the phone starts ringing - not when the person at the other end actually picks up the phone and starts talking. This appears to be the reason why my failed calls are responsible for about 50 minutes out of my 600 minutes total.
My rating of Ooma service on a scale of 1 to 5 stars (where 5 is best, 1 is worst):
International Call Quality: 3.5 stars out of 5.0 ***
Domestic US Call Quality: 4.5 stars out of 5.0 ****
Type of Internet (Broad-band / Dial-up / DSL): Broad-band
Additional: Ooma customer service appears to be quite satisfactory.