You may have to reboot your modem.
If the Ooma box decides to change it's MAC address, for whatever reason, your connection goes down because a modem will reject all subsequent MAC addresses after it sees the first one.
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
I've never heard of Ooma being uncompatible with any Internet service.dendim4 wrote:I installed Ooma within the past month through broadband service from Time Warner. Not certain if by coincidence or otherwise but my email service has been interupted on several occasions since the Ooma installation. Most recently the Time Warner modem went down completely interrupting cable, internet and of course telephone sevice. Is there any know instances where the Ooma service is not compatible with a broadband service? Before I get Time Warner out I'd like to research this issue.
This might help stabilize you system:
Use Built-In MAC address.
For Modem-Ooma-Router configuration, access your Ooma Setup by typing http://172.27.35.1 in your computer's browser window. The Ooma Setup window opens. Click on Internet Settings. Go down to INTERNET port MAC Address: and select Use Built-In. Click on update device.
If your Ooma device is connected behind your router, connect a network cable from the Ooma device's home port, to the wired LAN port of a computer. Turn off Wi-Fi. Reboot the computer. Then proceed to Ooma Setup as described in the paragraph above.