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Re: Consumer Reports Users Survey Rates OOMA #1

Posted: Mon Jun 13, 2011 2:26 am
by roadshow
kettledrum wrote:I had never heard of Ooma until I saw this in Consumer Reports. I now have an Ooma Telo and am satisfied enough that I initiated a port of my landline today. :)
That's awesome! You won't be sorry.

Re: Consumer Reports Users Survey Rates OOMA #1

Posted: Wed Jun 15, 2011 10:34 am
by dlow
I can't be sure from the picture but, it looks like Reliability and Call Quality were scored quite low.

Only Value was high. Is this correct?

Re: OOMA #1 VOIP in Consumer Reports Magazine

Posted: Wed Jun 15, 2011 11:15 am
by jhphone
Bobby B wrote:Consumer Reports actually did more than just post their user survey results. Based on the article and what I've heard, they actually setup and tried Ooma with positive results. They also interviewed real Ooma customers to get their feedback on the product and service. I'm not sure if they did this extra research for all the products/services listed in the table, or if Ooma was singled out because it came out on top in the user survey results.
CU would be of actual, real-world value if they would publish how to duplicate their "positive results" setup.

Ooma is a total fail in my neighborhood.

Re: Consumer Reports Users Survey Rates OOMA #1

Posted: Wed Jun 15, 2011 11:20 am
by lbmofo
dlow wrote:I can't be sure from the picture but, it looks like Reliability and Call Quality were scored quite low.

Only Value was high. Is this correct?
ConsumerReportsRatings.JPG
ConsumerReportsRatings.JPG (2.13 KiB) Viewed 1922 times
[/size]
Value = Excellent, Reliability = Good, Call Quality = Good

Re: OOMA #1 VOIP in Consumer Reports Magazine

Posted: Wed Jun 15, 2011 11:48 am
by lbmofo
jhphone wrote:
Bobby B wrote:Consumer Reports actually did more than just post their user survey results. Based on the article and what I've heard, they actually setup and tried Ooma with positive results. They also interviewed real Ooma customers to get their feedback on the product and service. I'm not sure if they did this extra research for all the products/services listed in the table, or if Ooma was singled out because it came out on top in the user survey results.
CU would be of actual, real-world value if they would publish how to duplicate their "positive results" setup.

Ooma is a total fail in my neighborhood.
Seems to me, most folks experience "positive results." Otherwise Ooma wouldn't be ranked #1.