my.ooma.com down?

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jongalt
Posts: 4
Joined: Wed Jan 26, 2011 7:42 pm

my.ooma.com down?

Post by jongalt » Mon Mar 28, 2011 7:17 am

Can't reach my.ooma.com/dashboard this morning. Hey OOMA are you ever going add server capacity so my.ooma is not so fraking slow!!!

How many more years do we have to wait to access our accounts without waiting forever for your slow servers to respond?
:x :x :x :x :x :x

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: my.ooma.com down?

Post by lbmofo » Mon Mar 28, 2011 9:06 am

Is it still down? Working okay for me. Try bookmarking https://my.ooma.com/call_logs and going in that way to see if the speed improves.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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jongalt
Posts: 4
Joined: Wed Jan 26, 2011 7:42 pm

Re: my.ooma.com down?

Post by jongalt » Mon Mar 28, 2011 9:21 am

I have already reported the error to ooma using their error report form that they include on the error page that was generated in lieu of my.ooma.com. It is working now, but is slow as it always is to respond. "Waiting for response from my.ooma.com" is displayed on my bottom browser status for approx. 45-60seconds before a blank screen finally populates with "My Ooma" content. I have endured this sluggish latent problem for over 18 months on multiple browsers using a 20mbps d/l connection from Time Warner Cable Road Runner broadband connection. Your link was about as slow & consistent with what I am used to. I'm always waiting for response from my.ooma.com for an inordinate long time when compared to any other website on the internet. I don't have any issues with any other websites. Even pings average 100-120ms! This is horrible latency when most sites average 20-30ms!

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: my.ooma.com down?

Post by southsound » Mon Mar 28, 2011 9:37 am

lbmofo wrote:Is it still down? Working okay for me. Try bookmarking https://my.ooma.com/call_logs and going in that way to see if the speed improves.
When you do get in, you can go to Preferences / My Ooma and change the default start page. Remember to save your new value before you exit.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

ntoy

Re: my.ooma.com down?

Post by ntoy » Mon Mar 28, 2011 9:47 am

Hello,

Is it any better today? If not, can you send me a personal message with your permission & credentials
& I can take a look.

Thx

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lbmofo
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Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: my.ooma.com down?

Post by lbmofo » Mon Mar 28, 2011 9:53 am

jongalt, I know that getting to my.ooma.com usually isn't lightening fast but 45 to 60 seconds is not normal.
I usually see maybe 5 to 10 seconds when the wait is long; often, a lot faster.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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jongalt
Posts: 4
Joined: Wed Jan 26, 2011 7:42 pm

Re: my.ooma.com down?

Post by jongalt » Tue Apr 19, 2011 3:22 am

lbmofo wrote:jongalt, I know that getting to my.ooma.com usually isn't lightening fast but 45 to 60 seconds is not normal.
I usually see maybe 5 to 10 seconds when the wait is long; often, a lot faster.

I am at 20 seconds today using IE 9 on a TWC Road Runner 20mbps ISP. I'm sorry I had not updated I wasn't getting forum updates via email.

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nn5i
Posts: 554
Joined: Fri Jun 11, 2010 2:02 pm
Location: Portland, OR

Re: my.ooma.com down?

Post by nn5i » Wed Apr 20, 2011 8:01 am

Mr. Galt, please give my best to Dagny, Francisco, and Hank. Oh, and Eddie too.

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