why won't ooma stop charging me

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legendsguy
Posts: 34
Joined: Sat Dec 06, 2008 8:42 am

why won't ooma stop charging me

Post by legendsguy » Thu Mar 10, 2011 9:18 am

Early last fall I put on the services so my messages would be converted to text. I paid 9.99 a month for the service. I cancelled the service in the late fall. Even though I cancelled I have had to call every month because they keep charging my credit card. I called India or wherever and got the same response. "I'm showing it was cancelled sir. I don't know why you are being billed. I will reverse the charges." When I asked for a manager they told me none were available. I have tried to call Ooma corporate office and just get a busy signal. Sure wish someone at Ooma would care!

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: why won't ooma stop charging me

Post by lbmofo » Thu Mar 10, 2011 9:57 am

Try ntoy to the rescue. memberlist.php?mode=email&u=107
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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ntoy

Re: why won't ooma stop charging me

Post by ntoy » Thu Mar 10, 2011 1:36 pm

Hello,

Yes, send me a personal message with the mac address on your Ooma. Unfortunately, I wasn't able to lookup your account with your email address you used to register in the forums.

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