Solved 3/31: How long does it take to receive $39.99 credit?

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Beowoof
Posts: 17
Joined: Tue Dec 23, 2008 8:24 am

Re: How long does it take to receive $39.99 credit?

Post by Beowoof » Thu Mar 26, 2009 6:16 am

I called ooma three days ago and talked to a person in the "porting" area. They checked my account and said I should be credited the $39.99 because I chose the Premier service within the 60 trial period.

They said someone would get back to me within 24 hours. I still haven't heard anything from them.

What I have learned is that, while I am a supporter of ooma, a number of their processes (support, accounting, upgrades) are spotty at best. I hope they get these problems corrected. One of the biggest problems of startup companies is that they when they grow too fast, they tend to outstrip their capacity to deliver. Unfortunately, when this persists -- it leads to their failure in the marketplace. I hope that doesn't happen.

Is anyone from ooma reading this? If so, do you care to respond?

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Bobby B
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Re: How long does it take to receive $39.99 credit?

Post by Bobby B » Fri Mar 27, 2009 8:55 am

Let me ask someone from our billing team to issue the credit. I'll send you a note with some more info.
Bobby B

Beowoof
Posts: 17
Joined: Tue Dec 23, 2008 8:24 am

Solved 3/31 Re: How long does it take to receive $39.99 cred

Post by Beowoof » Tue Mar 31, 2009 5:58 am

I want to thank both Bobby and Roy for going the extra mile by following up on getting the credit issued.

It demonstrates to me that ooma does care about customer satisfaction.

Thanks again!
Last edited by Beowoof on Tue Mar 31, 2009 10:01 am, edited 1 time in total.

lohertz
Posts: 372
Joined: Fri Mar 06, 2009 8:42 pm
Location: Far West Burbs, Chicago

Re: Solved 3/31: How long does it take to receive $39.99 credit?

Post by lohertz » Tue Mar 31, 2009 9:52 am

Glad things worked out for you!

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