Something on your mind? Want to give us feedback on something in particular or everything in general? Tell us how we are doing!
#5407 by Beowoof
Thu Mar 26, 2009 6:16 am
I called ooma three days ago and talked to a person in the "porting" area. They checked my account and said I should be credited the $39.99 because I chose the Premier service within the 60 trial period.

They said someone would get back to me within 24 hours. I still haven't heard anything from them.

What I have learned is that, while I am a supporter of ooma, a number of their processes (support, accounting, upgrades) are spotty at best. I hope they get these problems corrected. One of the biggest problems of startup companies is that they when they grow too fast, they tend to outstrip their capacity to deliver. Unfortunately, when this persists -- it leads to their failure in the marketplace. I hope that doesn't happen.

Is anyone from ooma reading this? If so, do you care to respond?
#5646 by Beowoof
Tue Mar 31, 2009 5:58 am
I want to thank both Bobby and Roy for going the extra mile by following up on getting the credit issued.

It demonstrates to me that ooma does care about customer satisfaction.

Thanks again!
Last edited by Beowoof on Tue Mar 31, 2009 10:01 am, edited 1 time in total.

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