Something on your mind? Want to give us feedback on something in particular or everything in general? Tell us how we are doing!
#73536 by ntoy
Mon Jan 24, 2011 9:58 am
JacobsLive wrote:
PetalumaRealtor wrote:Just checked the app store and there is a new update dated 1/23/11. I downloaded the app and it appears Ooma has fixed the problem. Good work Ooma. :D


I installed this update within minutes it was released in App store. However, my problem was not related to those bug issues:

Please refer this topic for my issues and solution I found:

http://www.ooma.com/forums/viewtopic.php?f=8&t=10579


Hello JacobsLive,

Thanks for the feedback!
#73540 by JacobsLive
Mon Jan 24, 2011 10:26 am
Hello JacobsLive,

Thanks for the feedback!


You're welcome ntoy. Hope your developers will find a fix for this soon or later :)
#73749 by JacobsLive
Thu Jan 27, 2011 6:18 am
mighty69 wrote:Does anyone else continually have to regenerate the iphone mobile password. With the latest version my iphone app won't connect and has the error message and account not activated.


Please refer to this: viewtopic.php?f=8&t=10579&p=73530#p73530
May be it will help you!
#73808 by Dennis P
Thu Jan 27, 2011 5:36 pm
mighty69 wrote:Does anyone else continually have to regenerate the iphone mobile password. With the latest version my iphone app won't connect and has the error message and account not activated.


We are investigating a problem which can affect the app if it is running in the background for a while. It may lose it's connection to the server and not be able to re-establish it. Before re-generating your credentials (which should not be required), try killing the app and re-starting it. To do so, follow these directions:

1. Go back to the home screen by pressing the home button
2. Double-click the home button to bring up the app switch task bar
3. Press and hold the Ooma app icon until it jiggles
4. Press the "minus" button and the Ooma app icon will disappear
5. Press the home button again and relaunch the app.

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