Lifetime Premier deal?

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EricJRW
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Re: Lifetime Premier deal?

Post by EricJRW » Wed Mar 16, 2011 5:37 am

lbmofo wrote:AzJazz, one more thing on your revenue stream topic....the Ooma device will break sometime in the future.
When they break, more revenue for Ooma; if what Rich said is accurate, Ooma won't lose money by servicing even the basic/core customers given that their devices don't last forever.
lbmofo wrote:About what the Ex Ooma CMO, Rich Buchanan, said about what the cost is per sub:

Rich was talking about $1.75 a month @0.5 cents per min worst scenario termination cost with average of 350 outgoing minutes; he was talking cost per sub of about $21 a year. BTW, Rich was figuring the life span of the Ooma device @ 5 years.

http://www.fiercevoip.com/story/ooma-co ... 2009-03-19
Interesting point. Now I need to crunch the numbers on ooma's extended warranty, the cost a of a new unit, and the life expectancy.
ooma hub with one scout (looking to add at least one more)
Premier Service (I was not expecting to do this, but I love the Premier features)
Panasonic KX-TG4024 (w/ 4 handsets)
Customer since November 2010
Internet access: FiOS 15/5

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roadshow
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Re: Lifetime Premier deal?

Post by roadshow » Wed Mar 16, 2011 10:11 am

If you're a "Core" user, it's better to either extend your Hub warranty, or purchase the upgrade directly from OOMA. If you buy a Telo from a retailer, the new unit won't have the Core service grandfathered to it. If the upgrade is purchased through OOMA, they will grandfater your Core Service. That means you keep lifetime phone support, and other features without buying Premier.

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tomcat
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Re: Lifetime Premier deal?

Post by tomcat » Wed Mar 16, 2011 10:32 am

roadshow wrote:That means you keep lifetime phone support, and other features without buying Premier.
I have a telo. Are you saying that I won't receive phone support if I don't have premier? I don't see that listed in the comparison between the basic and premier services.

http://ooma.custhelp.com/app/answers/detail/a_id/90

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lbmofo
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Re: Lifetime Premier deal?

Post by lbmofo » Wed Mar 16, 2011 10:54 am

tomcat wrote:
roadshow wrote:That means you keep lifetime phone support, and other features without buying Premier.
I have a telo. Are you saying that I won't receive phone support if I don't have premier? I don't see that listed in the comparison between the basic and premier services.

http://ooma.custhelp.com/app/answers/detail/a_id/90
Right now, phone support is free for everyone: https://www.ooma.com/legal/rates
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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roadshow
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Re: Lifetime Premier deal?

Post by roadshow » Wed Mar 16, 2011 1:42 pm

Sorry. I was mistaken. I thought that Lifetime Phone Support was only available with Core or Premier. I guess not. I am glad to hear that.

nextbond
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Re: Lifetime Premier deal?

Post by nextbond » Wed Mar 16, 2011 2:29 pm

Or to get more customers to sign up, lower the price of Premier to something like $79-$99/year.

Consider introducing an in-between. OOMA Deluxe which has half the features of Premier for $49/year.

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tomcat
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Re: Lifetime Premier deal?

Post by tomcat » Wed Mar 16, 2011 3:33 pm

nextbond wrote:Or to get more customers to sign up, lower the price of Premier to something like $79-$99/year.

Consider introducing an in-between. OOMA Deluxe which has half the features of Premier for $49/year.
A subset of the premier feature would be nice. There are only a few features that I am interested in anyway.

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lbmofo
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Re: Lifetime Premier deal?

Post by lbmofo » Wed Mar 16, 2011 4:05 pm

tomcat wrote:
nextbond wrote:Or to get more customers to sign up, lower the price of Premier to something like $79-$99/year.

Consider introducing an in-between. OOMA Deluxe which has half the features of Premier for $49/year.
A subset of the premier feature would be nice. There are only a few features that I am interested in anyway.
https://www.ooma.com/premier/features

Features à la carte sounds good.
  • Advanced Calling TBD
  • Enhanced Voicemail $4.99 per month OR $49.99 per year
  • Privacy TBD
  • Personalization TBD
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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tomcat
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Re: Lifetime Premier deal?

Post by tomcat » Wed Mar 16, 2011 4:51 pm

Or maybe...

Pick 5
Pick 10

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Davesworld
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Re: Lifetime Premier deal?

Post by Davesworld » Thu Mar 17, 2011 1:09 am

I really do not see how ooma would be able to afford offering this again. A lot of things were offered at a loss during the growing phase where they had a lot of capital to burn through. Those days are gone forever. There is not much money in VOIP. To even get the market penetration Vonage has, one would have to have been to market with a huge advertising campaign before Vonage did years ago. Sure you can get onesies and twosies to leave landline still but certainly not like 2004. The small VOIP companies usually are the ones that offer top quality yet are less expensive than the big well known VOIP companies and have steadily made positive cash flow. Some will actually sell you a preconfigured ATA if you are not a BYOD type but love their quality and price.

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